# Chat widget redesign with Shopify Markets support

Canonical URL: https://www.commslayer.com/changelog/chat-widget-redesign-with-shopify-markets-support

Published: 2025-12-09

We locked our frontend engineer in the basement until he fixed the buggy chat widget. (Just kidding. Mostly.)

- **Shopify Markets language switching:**Widget language automatically matches your Markets setting
- **Smoother interactions & looks:**The widget now feels smooth with polished animations and faster load times
- **Custom chat icons**: Choose from 20 icons or upload your own

![The chat icon picker, with a grid of preset speech-bubble icons and a custom SVG upload above them](https://www.commslayer.com/_astro/01.fppPLoL9.webp)

- **Chat-to-email handoff**: If customers leave the chat, responses also go to their email. Select which inbox handles this in chat settings
- **Accept chats setting:**Prevent AI agent from assigning tickets to you when you don't want them

![The agent status menu set to Offline, with the “Accept chats from” list of inboxes open beside it](https://www.commslayer.com/_astro/02.Bb9-GInc.webp)

- **New inbox settings:** Better controls for managing chat behavior
- **Bonus: Steam-style agent status indicator:**Admins and managers get a sidebar widget showing active agents. (Gamers might recognise the inspiration here).

![The agent status widget in the sidebar, counting who is online, busy, and offline](https://www.commslayer.com/_astro/03.Dce4G2Sj.webp)

Only unpolished thing remaining is that buggy "Track order" section which will be part of a bigger project of adding more self-serve features to the app.

## <u>Help needed</u>

We plan to add a lot of self-serve features into Commslayer, potentially even including a returns solution. Send us an email to [karri@commslayer.com](mailto:karri@commslayer.com) if you are using an existing returns app and want to help us out.

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-Karri / cofounder