# Introducing order editing

Canonical URL: https://www.commslayer.com/changelog/introducing-order-editing

Published: 2026-03-30

Customers can now self-serve edit orders on chat and the checkout thank you page.

Check out the launch video if you haven't already: [https://www.linkedin.com/posts/karrikoivuniemi\_introducing-orderslayer-aka-customers-can-ugcPost-7443283317489168384-Mpse](https://www.linkedin.com/posts/karrikoivuniemi_introducing-orderslayer-aka-customers-can-ugcPost-7443283317489168384-Mpse?utm_source=share&utm_medium=member_desktop&rcm=ACoAABL4jXsBry9bjU3Zv9il2mvnuGbfwPoXb00)

The old "Track order" section in the chat widget is replaced with the new order editing view. Tracking is still there, but customers can now also act on their orders.

On checkout:

![The order editing widget on the checkout thank-you page, offering to edit the shipping address, change quantity, swap variant, or cancel the order](https://www.commslayer.com/_astro/01.BERYk5H8.webp)

And on chat:

![The chat widget's home screen, with a Track & manage order button where the old Track order section used to be](https://www.commslayer.com/_astro/02.Bhu-BUEJ.webp '50%')

![The verification step, asking for the six-digit code sent to the customer's email before the order opens](https://www.commslayer.com/_astro/03.CDr5VTwq.webp '50%')

![An unshipped order opened in the chat widget, with Edit shipping contact and Change item quantities listed as order actions](https://www.commslayer.com/_astro/04.DWn9JGK4.webp '50%')

You can enable self-service order editing in <u>Settings > Order Editing</u>. Set when orders can be edited based on a time window or fulfillment status, and block orders from being edited using order tags.

What customers can edit:

- Shipping address
- Item quantities
- Variant swaps (size, color)
- Discount codes
- Cancel the order

Upselling on the checkout widget is not available but if there's demand, we'll add it. Customer accounts extension is coming next.

Go enable it and ping me for any feedback (ask to talk to Karri if our AI Gary doesn't let you through). Happy to add more to it if there's clear need.

-Karri / cofounder

ps. a collision alert when another agent is viewing a ticket is coming soon

![The collision alert on a conversation, naming the two agents currently viewing it](https://www.commslayer.com/_astro/05.0xHJOxdd.webp '50%')