# Major upgrade: Native customer portal

Canonical URL: https://www.commslayer.com/changelog/major-upgrade-native-customer-portal

Published: 2026-07-20

Hey, Karri here with a summer update!

You can now host your help center inside your Shopify store instead of on a subdomain. The pages live on your own domain, so they're SEO/GEO friendly, and they pick up your store's fonts and colors automatically. (There's a manual override if your theme's styles don't come through quite right. And if you'd rather keep help.yourbrand.com, that still works too.)

This is the first step toward a bigger plan: turning the help center into a full customer portal. Answers, order tracking, returns, subscriptions, one place inside your store, wired into the AI agent and your support inbox.

> Here’s a demo portal: [https://911whatsyouremergency.com/apps/help](https://911whatsyouremergency.com/apps/help)

## Embed into your store

![The hosting mode setting, choosing between Hosted on Shopify and a standalone subdomain](https://www.commslayer.com/_astro/01.D2shto1C.webp '75%')

You can host the help center inside your Shopify store instead of on a subdomain. The pages are SEO and GEO friendly because they're native shop pages living on your own domain.

## Inherits your store theme

![The branding editor's theme source, choosing between custom colors and fonts or inheriting them from the Shopify theme](https://www.commslayer.com/_astro/02.BqL9l6le.webp '75%')

Switch on Shopify hosting and the portal loads inside your store at apps/help, picking up your fonts and colors. There's a manual override if your theme's styles don't come through quite right.

## Auto-translate articles + new article editor

![The article editor with an Auto-translate button beside the language list, English published and Spanish not translated yet](https://www.commslayer.com/_astro/03.-t-zG4qp.webp '75%')

Write the article, hit translate, and the whole thing gets translated into every language you have a locale for. The text editor was also rebuilt with bunch of improved features.

Doesn't matter much since I know most of you will be slopping out help articles via MCP anyway, but hey - it looks cool!

## Returns, order tracking & order management

Native returns, order tracking and order management are next. Right now those sections just say "we're cooking" because, well, we are.

![A “Coming soon — we're cooking” placeholder where the returns and order sections will go](https://www.commslayer.com/_astro/04.B9N_vMc_.webp '50%')

> Like this update? Help us cross 200 reviews in app store by leaving a review: [https://apps.shopify.com/commslayer#modal-show=WriteReviewModal](https://apps.shopify.com/commslayer#modal-show=WriteReviewModal)
>
> ![The Commslayer App Store listing with its rating card pulled forward](https://www.commslayer.com/_astro/05.-1jU2FIP.webp '75%')

Tell us what you think 🙌 Have a great summer!

-Karri / cofounder

![Karri outdoors with his laptop, giving a thumbs up](https://www.commslayer.com/_astro/06.BXUUP7M3.webp '50%')

ps. we are testing ai agent being able to do partial refunds. If you want early access, send an email to [karri@commslayer.com](mailto:karri@commslayer.com)