# New home dashboard

Canonical URL: https://www.commslayer.com/changelog/new-home-dashboard

Published: 2026-09-22

The Home page is now a customizable dashboard for admins and managers.

![The home dashboard with response time tiles, an AI automated interactions chart, CSAT score and trend, support volume tiles, and the leaderboard](https://www.commslayer.com/_astro/01.C9_12b9h.webp)

- **Response and resolution:** first response time, resolution time, messages per ticket, escalation rate, one-touch resolution
- **Customer satisfaction:** CSAT score and trend
- **Support volume:** total, backlog, closed, created vs closed
- **AI and automation:** AI-handled vs manual conversations, automation rate
- **Team:** leaderboard, agent performance table, team workload

![Leaderboard podiums for top CSAT, fastest response, best one-touch rate, and fastest resolution, above the agent performance table](https://www.commslayer.com/_astro/02.DfCB_wkd.webp)

Pick a date range, compare with the previous period, and filter by inbox, agent, label, or status. Everything on the dashboard is also available through the MCP and API.

![Edit mode with the widget gallery open on the Layout category](https://www.commslayer.com/_astro/03.Dw8Rl_vB.webp)

Admins can edit the layout: drag, resize, add widgets from the gallery, preview with sample data. Available on all plans.