# The 'What Did I Miss?' Update Canonical URL: https://www.commslayer.com/changelog/the-what-did-i-miss-update Published: 2026-01-07 Less guessing, more knowing. We've added reports, gap tracking, and order context so you can finally see what's going on under the hood. **AI Agent Reports** New AI Agent report: See how your AI agent is performing: involvement rate, resolution rate, handover rate, and which guidance topics are being used ![The AI agent report: new and resolved tickets over a week, then involvement, handover, pending, and resolution rates, with a performance-by-guidance table under them](https://www.commslayer.com/_astro/01.Dl12YzpR.webp) **Knowledge Gaps** New Knowledge Gaps report: See what questions your AI agent couldn't answer. Shows failed support search queries ranked by frequency so you know exactly what's missing from your knowledge base You can find it under AI agent → Knowledge gaps **Shopify Order Timeline** View order timeline in sidebar: See all Shopify order events (fulfillment updates, staff comments, notes) without leaving Commslayer ![The Shopify order timeline in the conversation sidebar, listing fulfillment releases, holds, and refund notifications](https://www.commslayer.com/_astro/02.CXgTTuuC.webp '50%') **Search & Navigation** Search UI v2: Redesigned search with two-row message previews so you can find the right conversation faster ![The redesigned search, with two-row message previews on the left and the selected conversation's details on the right](https://www.commslayer.com/_astro/03.Dqt5iNbS.webp) Views modal v2: Rebuilt view editor with better filter controls ![The rebuilt view editor, with a status filter and an inbox filter joined by AND](https://www.commslayer.com/_astro/04.BoluBuKP.webp) **AI Agent Handover** Waiting / Assigned tabs: Handover view now separates conversations waiting for a human vs. already assigned ![The handover view split into Waiting and Assigned tabs](https://www.commslayer.com/_astro/05.eIlq5LBr.webp) **Status Rename: Snooze → Pending** "Snooze" is now "Pending": Clearer naming across the entire app **Agent reports** - Agent report drill-down: Click into “Resolved” column on any agent's metrics to see the individual tickets that contributed to their numbers ![An agent's resolved tickets drilled down from their report, each row showing handle time, first response time, and message count](https://www.commslayer.com/_astro/06.xsgOgeo7.webp) - Agents can view their own performance: Agents now have access to their own metrics in reports --- **Sneak peek: Coming next** - AI agent actions for subscriptions: Let AI handle cancel, delay, and reschedule requests for Recharge and Loop subscriptions - AI custom actions: Connect your AI agent to any external system via webhooks. Check inventory in your 3PL, add loyalty points, create return labels — whatever your workflow needs - API: Create tickets programmatically, export data, and trigger external workflows - Edit orders from sidebar: Change line items, quantities, and variants without leaving Commslayer - Redesigned refund modal: Store credit option, shipping refunds, and cleaner UX - Conversations report: Browse all conversations with metrics (FRT, handle time, CSAT) in one place - Block & delete on Facebook/IG: Full moderation control for social comments - AI usage alerts: Get notified when you're approaching your AI agent limit