# Get an AI agent that actually works, for 5-20% of your Gorgias bill

Connect Claude or ChatGPT, point it at your past tickets, and it writes your AI agent's guidance. Jacob automates over 90% of his tickets this way.

Canonical URL: https://www.commslayer.com/gorgias-ai-agent-with-claude

Brands using the AI agent pay 5-20% of what the same Gorgias plan costs.

## Train your AI agent from your Gorgias tickets

Paste this into a new chat:

```
Read this guide: https://docs.commslayer.com/articles/1790768405-build-and-improve-ai-agent-guidance-with-an-ai-assistant

Then use my Commslayer connection to walk me through its 6 steps, one at a time. Our past Gorgias tickets are in the Imported inbox. Tell me which step we're on and what you found. Ask before you save, test, turn on, or change anything, and wait for my yes. Warn me first if a test could run a custom action. Work on one topic and about 10 conversations at a time. If our policy isn't clear, ask me.

Follow the guide's "Rules and preferences".
```

### 1. Find what to automate

Your assistant reads your tickets and tells you which topics the AI agent can take over.

Jacob started with one question: "can you look at commslayer the last 30 days and tell me ... what the most common reasons for her passing tickets onto real agents are..."

For a sharper list:

```
Use our contact reasons report for the last 30 days. Keep the top 10 reasons, skipping spam, promo emails, auto-replies, and notifications. Check sub-reasons of big topics. For the top 5, read 5 recent conversations my team resolved by hand, one topic at a time. Tell me which the AI agent could handle, whether each needs guidance or just a knowledge article, and which need an action that's off. Don't change anything.
```

Still on Gorgias? Start from your imported tickets. Imported tickets don't show in reports, so ask your assistant to read them:

```
Our Gorgias tickets are in the Imported inbox. Read 50 of the most recent ones, skipping spam, promo emails, auto-replies, and notifications, and group them by what the customer wanted. Give me the top 10 reasons with a count and one example each. Tell me which the AI agent could handle, whether each needs guidance or just a knowledge article, and which need an action that's off. Don't change anything.
```

### 2. Check your apps and actions

Your assistant checks that the AI agent can do what the topic needs, like a refund or a subscription change.

```
List the actions this topic needs, custom ones included, whether each is on, and if its app is connected. Check "Ask a human before running" and discount offers against our policy. Skip reviewing action conditions unless a test shows a problem. Don't change anything.
```

### 3. Write the guidance

Your assistant writes the rules your AI agent follows, based on how your team handled the same tickets.

```
Write guidance for return requests based on how my team handled the conversations you read. If guidance for this exists, improve it as a draft. Run it on email and chat, save it in Testing, and show me what you wrote.
```

### 4. Test it on real past conversations

Your assistant replays real customer questions, Gorgias ones included, and compares each answer with your team's reply. Customers see nothing.

```
Find 10 recent conversations asking to return something, from the Imported inbox if we haven't switched yet, and replay each in the playground using only the customer's first message. Rerun any that don't start. Compare each answer with my team's reply: one line per conversation, the full exchange only for ones that look wrong.
```

### 5. Turn it on

Turn on one guidance at a time so you can see which one moved your numbers.

```
The tests look good. Turn on the return requests guidance.
```

### 6. Check how it's doing

Your assistant compares each version of the guidance and finds the conversations that still go to your team.

```
Check the returns guidance for the last 90 days: conversations, resolution, and handover rate per version, and whether my latest edit has enough data to trust. Then open up to 25 of its conversations from the last 7 days, stopping at 10 handovers. Check knowledge gaps and suggest fixes. Don't change anything yet.
```

- [Read the full guide](https://docs.commslayer.com/articles/1790768405-build-and-improve-ai-agent-guidance-with-an-ai-assistant)

## Store owners who run Commslayer from Claude


## What you'd pay instead of Gorgias

- 300 tickets a month, 60% handled by the AI agent. Gorgias: $240/month billed monthly, $212/month billed annually. Commslayer: Plus 700, $39/month.
- 1,000 tickets a month, 60% handled by the AI agent. Gorgias: $940/month billed monthly, $840/month billed annually. Commslayer: Plus 1.5K, $99/month.
- 5,000 tickets a month, 60% handled by the AI agent. Gorgias: $3,900/month billed monthly, $3,450/month billed annually. Commslayer: Scale 7.5K, $499/month.
- 20,000 tickets a month, 60% handled by the AI agent. Gorgias: Quote required. Commslayer: Scale 24K, $1,599/month.

Commslayer: Month to month, no annual contract.

Gorgias prices from gorgias.com/pricing, checked October 30, 2026, with AI Agent interactions at Gorgias's included rate. Commslayer prices count two AI agent messages for each ticket the AI agent handles.

## Move from Gorgias when you're ready

- We bring over your Gorgias tickets, contacts, tags and macros for free, and you're up and running within 24 hours. Nothing changes in Gorgias.
- Gorgias keeps answering your customers while you train and test the AI agent in Commslayer.
- You pick the day you switch, and our team helps with the move.
- No annual contract. Pay month to month and cancel anytime.

- [Read how the switch works](https://docs.commslayer.com/articles/1789472230-flipping-the-switch-to-commslayer)

## Questions from Gorgias users

Questions and answers:
Q: Does it work with ChatGPT?
A: Yes. Claude, ChatGPT and any assistant that supports remote MCP servers can connect to Commslayer. Claude needs a Pro or Team plan, and ChatGPT needs Plus, Pro or Team.

Q: Can Claude change things without asking me?
A: Not if you set it to ask. In your assistant's connector settings, set the tools that change things to ask each time. Every guidance edit is also saved as a version you can restore.

Q: What moves over from Gorgias?
A: The free import copies your tickets with their messages and attachments, your contacts, your tags as labels and your macros as saved replies. Imported tickets are read-only history. Your assistant can search them and replay them in tests, but they don't show in reports. Help center articles don't move over, so you rebuild them in Commslayer.

Q: Do I need a paid plan for MCP?
A: No. MCP is included on every plan, including Free.

Q: Can I try it before I leave Gorgias?
A: Yes. Start free, import your Gorgias tickets and test the AI agent in the playground while Gorgias keeps answering your customers. You pick the day you switch.

Q: What if the AI agent gets something wrong?
A: Fix the guidance and test the fix on the same conversations. Edits to live guidance save as a draft, and customers get the live version until you publish. You can also require approval before the AI agent sends a reply or takes an action.