# The AI-native helpdesk for Shopify stores

An AI-native helpdesk for Shopify stores, with familiar workflows, ready-to-send AI drafts, every support channel, and reporting built for CX teams.

Canonical URL: https://www.commslayer.com/helpdesk-for-shopify

## A modern helpdesk built to scale

Bring every support channel, customer conversation, Shopify order, and team workflow into one place.

- All support channels: Every conversation lands in the same queue, and the reply goes back out the way it came in. One inbox, one set of views, one report. Email, Live chat, WhatsApp, Instagram, Facebook, Messenger, TikTok, Voice, Judge.me.
- Shopify actions from the sidebar: The customer’s orders and subscription sit beside the reply box, with the buttons your team would go to Shopify for. Refund, Cancel order, Hold fulfillment, Duplicate for a reship, Edit the order, Edit the address, Manage the subscription.
- Assignments and internal notes: Route work to an agent or a whole team, and leave a private note the customer never sees.
- Labels, views, and macros: File conversations, save the filters your team works from, and run a repeated sequence of steps in one click.
- Reporting: Volume, response and resolution times, contact reasons, team performance, channel trends, and AI impact.

> "IF YOU HAVE NOT SIGNED UP DO SO ASAP. THIS IS NOT A PAID ENDORSEMENT, WE LOVE THE PLATFORM THAT MUCH."
> — Isaac Medeiros, Founder, Mini Katana

## A chat widget on your own storefront

Add the chat widget to your store. Customers can ask questions, track orders, and make the order changes you allow without leaving the page. The AI agent answers first.

- Your branding. Use your logo, colors, and greeting on your own domain.
- Order lookup built in. Customers track and edit an order without opening a ticket.
- No starting over. When your team steps in, the conversation and Shopify order are already on the ticket.

> "Big fan of Commslayer! Moved from Zendesk and it's just way more modern and easy to use."
> — Jeremy Cai, Founder, Italic

## Help every agent resolve tickets faster with AI

Every ticket gets a draft reply and summary. Commslayer can translate incoming and outgoing messages and apply contact reasons and labels automatically.

- A ready-to-send draft on every ticket: Each draft uses the customer’s details, Shopify order, previous messages, and your product knowledge. Send it as written or edit it in the reply box first.
- Offer global support with automatic translation: Let your existing team support customers across markets by automatically translating incoming messages and outgoing replies.
- Know the full story in seconds: Get an instant summary of every ticket so any agent can take over without reading the entire conversation.
- Turn contact reasons into action: Automatically classify every conversation so you can see which customer issues are growing and remove the causes behind them.
- Keep every queue organized automatically: Apply the right labels automatically so routing, views, and reporting stay clean as ticket volume grows.

> "Currently AI agents are involved in more than 50% of our email tickets, and our CSAT scores have improved. Customers love how fast they can get responses and support to their problems."
> — Jake Langley, Founder, Luma Nutrition

## Know exactly how your support operation performs

Track demand, team performance, customer issues, channel volume, and AI impact from one reporting layer.

- Your support operation at a glance: See ticket volume, response and resolution times, contact reasons, team performance, channel trends, and AI impact.
- What customers need help with: See why customers contact you, which issues are growing, and where the business can remove friction.
- Agent performance: Compare workload, response speed, and CSAT across the team.
- AI impact: Measure how much work AI handles and where it improves speed and resolution.
- Channel trends: See which channels drive the most support volume and how demand changes over time, so you can plan coverage with confidence.

> "We migrated one brand as a test, then moved every brand over and replaced the per-brand teams with one team inside the venture studio."
> — Stefan Bay Jensen, Tech Lead, N/A Ventures

## Run your entire helpdesk through MCP

Connect Claude, ChatGPT, or any MCP-compatible AI to Commslayer and let it run support workflows end to end.

- Full control through MCP: Give any MCP-compatible AI full access to Commslayer’s support context and actions through one connection.
- REST API: Connect Commslayer to internal tools and custom workflows through a documented, scoped API.
- Bring your own AI agent: Connect your own agent to Commslayer’s channels, customer context, and human handover instead of rebuilding the support layer from scratch.

## We migrate you for free

1500+ brands have already moved over with our importers for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer.

- Migration runs in the background
- Test everything before switching
- Complete in under 24 hours
- We train your team on any differences