# Cheaper than Gorgias. AI agent included.

The helpdesk for Shopify brands. All the tools to automate your support, built in.

Canonical URL: https://www.commslayer.com/

Rated 4.9 on the Shopify App Store.

## 3000+ Shopify brands run their support on Commslayer

Italic, Pacagen, Healthletic, Kayodepet, Menta Store, Anothersole, The Strap Tailor, Larissa Loden, Glitch Energy, TRS Golf, Boostcous, Mila, Wyde Footwear, Soundbrenner, Portugal Jewels, Overherd, Luma Nutrition, N/A Ventures, Ethnik Living, Aarni, VIBAe.

## We built a cheaper Gorgias alternative

## An AI agent built for ecommerce support

It reads the ticket, checks the customer and order context, takes the same actions your team would, and handles the ticket end to end.

- Modifies orders & subscriptions: Performs the same order, subscription, and conversation tasks as your team, plus custom actions built for your workflows.
- Knows when to escalate: Hands over when it cannot answer, when a customer asks, or when your escalation rules apply.
- Enable at your own pace: Start with drafts, require approval for each reply and action, then automate only the topics you choose.
- Playground on your own tickets: Test the agent on historical tickets before enabling it. Review its answers and actions, then adjust your guidance.

> "We handle around 300 tickets a day for a health supplements brand, and Commslayer has genuinely transformed how our team operates. The AI handles a huge chunk of our volume autonomously, freeing up our agents for cases that actually need a human touch."
> — Marko Jankovic, CX Lead, Healthletic

## All your support channels in one place

Manage email, chat, social DMs, WhatsApp, and voice from one helpdesk, with customer and order details on every ticket.

- All channels in one place — connect a channel and it joins the same queue.
- Auto-translate every message, so a local team runs global support.
- AI drafts on every ticket, ready to review and send.
- Analytics on performance, contact reasons, and trends.
- MCP and API for your LLM agents.

> "We've used most of the bigger CS platforms out there, from Zendesk to Gorgias, and while Commslayer may not have all of the features and integrations, the delta is INSANE."
> — Dr. Evan Zhao, Founder, Pacagen

## Customer portal for self-serve support

Add a branded, SEO-optimized customer portal directly inside your shop, so customers can manage their orders and find answers without contacting support.

- Customer portal: Order tracking, returns, and your help center on one page customers reach straight from the storefront.
- Your branding, your domain: Set your logo, colors, and fonts — or inherit your Shopify theme — then run it inside your store at /apps/help or on your own subdomain.

> "Things are already tough and we dun need to keep switching out of apps cos someone got greedy. Trust me, go with Karri (commslayer) They are serious about their work."
> — Benny Chee, Founder, Anothersole

## More of your CX stack in one place

Comment moderation, returns, order editing, and other CX workflows are built natively into Commslayer, not just connected through integrations.

- Comment moderation: Instagram, Facebook, and TikTok comments land in the same inbox, and spam is hidden before you read it.
- Order editing: Customers can change an address, swap products, or cancel an order from the portal before it ships, without creating a ticket.
- Returns: Review return requests, send refunds, and track items on their way back.

> "Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. Price as well, not comparable. CS wins"
> — David Richards, Founder, The Strap Tailor

## All the context your team needs on the ticket

See subscription data, reviews, marketing history, and channel messages in the same place your team replies.

**Where customers write from** Instagram, Facebook, Messenger, WhatsApp, TikTok, Aircall.

**What lands on the ticket** Recharge, Loop, Skio, Stay AI, Appstle, Judge.me, Klaviyo.

## What ecommerce teams say after switching

Unedited posts from ecom founders and operators who migrated to Commslayer.

> "Commslayer MCP + Claude
>
> Shit literally feels like cheating
>
> I’m pretty confident we can get to resolving 90%+ of tickets with AI with this setup
>
> Interesting as well, our AI agent in Commslayer has a higher CSAT score than any of our real agents
>
> For me, customer service has been where AI has been the most revolutionary and useful in our business"
> — Jacob (@jforjacob)

> "For example today here's what I asked claude:
>
> "can you look at commslayer the last 30 days and tell me how many tickets our AI agent resolved, what the most common reasons for her passing tickets onto real agents are and how we could update things to be able to be able to resolve these tickets herself"
>
> It went through looked at all the tickets, made recommendations, updated the AI agent guidance and actions all in like 5 minutes
>
> This will mean our AI agent will be able to resolve around 19,000 more tickets per month alone"
> — Jacob (@jforjacob)

> "Best value apps on Shopify without any doubt are:
>
> Judgeme
> Commslayer
> Section Store
>
> I don't know how these aren't installed on every single store"
> — Jacob (@jforjacob)

> "Dude I wish I found about commslayer sooner, Gorgias is a nightmare, and funny thing is I Gorgias is much better than Zendesk. The competition is for the taking man"
> — ugc weekly (@jaysonmillion)

> "We migrated from Richpanel to CommSlayer.
>
> We are paying 75% less and our CS is working less hours.
>
> Win @commslayercom @karri_tweets"
> — James Lee (@jameshyujinlee)

> "It was all fun & games Gorgias for the past 10 years! Now we are moving to @commslayercom with @karri_tweets"
> — Phil Kyprianou 💀☕ (@philkyprianou)

> "Same experience!
>
> Commslayer saved us a lot of time."
> — Sascha Walter (@TheSaschaWalter)

> "@trytabs uses Commslayer and it's been great so far"
> — Ryan M (@ryanm)

> "i try to be honest where possible. Credit where credit is due it was probably one of the best business decisions we made this year to move to Commslayer."
> — Eddie (@ecomshreddie)

> "@commslayercom is exactly why it is the best replacement for Gorgias at a fraction of the cost. We've been able to operate it from Claude and manage the agents also populate the knowledge base and much more."
> — Phil Kyprianou 💀☕ (@philkyprianou)

> "We also use Commslayer. It's great, quickly improving and the value is absurd."
> — Florian Simmendinger (@simmenfl)

## All CX tools for a tenth of the bill

AI agent included. No seat fees, no per resolution fees. You pay per conversation you reply to, however many messages it takes.

Most brands pay 5 to 15% of their old Gorgias bill*

What one subscription replaces: Helpdesk plan, AI add on, Phone tool, Returns app, Order editing app, Moderation app — and seat fees and per resolution fees. Commslayer starts at $39/month.

## We migrate you for free

1500+ brands have already moved over with our importers for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer.

- Migration runs in the background
- Test everything before switching
- Complete in under 24 hours
- We train your team on any differences

## Hands-on support during setup and after launch

- Work directly with our team in Slack while you migrate and tune the setup.
- We help you migrate for free, then work with you to set up the AI agent and automate your support workflows.
- You talk directly to the people building Commslayer, so useful feedback turns into product changes fast.

## Read why they switched

**Jake Langley, Founder, Luma Nutrition** — "Currently AI agents are involved in more than 50% of our email tickets and and our CSAT scores have improved."

Migrated from Re:amaze. Uses Skio subscriptions integration.

We used Re:amaze before and switched to CommSlayer because of the pricing and the AI-forward features. We knew that AI integration into the customer support experience was going to become more and more important. It seemed like Commslayer was leading the way on integrating AI agents into the help desk ticket software at an affordable price.

Currently AI agents are involved in more than 50% of our email tickets and and our CSAT scores have improved. Customers love how fast they can get responses and support to their problems.

**Sandy Eyre, Overherd** — "We were very opposed to Zendesk's AI pricing model, charging per resolution."

Migrated from Zendesk. Uses Appstle subscriptions integration.

We were using Zendesk before and got recommended Commslayer by another DTC brand. The main benefits for us so far have been much better integration with our subscription app, a small team that actually listens to our feature requests and moves fast, and AI features which are affordable.

We were very opposed to Zendesk's AI pricing model, charging per resolution. Would highly recommend Commslayer, just a much better all round solution.

**David Richards, Founder, The Strap Tailor** — "The AI is light years ahead and the dev work going into this tool is so much faster."

Migrated from Gorgias.

We have just switched from Gorgias. Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. The AI is light years ahead and the dev work going into this tool is so much faster. Price as well, not comparable. CS wins

Excited to see the future of the platform and to truly leverage AI to reduce stress on myself and the team. Enjoying the helpful support as well!

**Bar Bruhis, Founder, Boostcous** — "If you're looking for customer support without getting ripped off, you've found the answer."

Uses Recharge subscriptions integration.

If you're looking for customer support without getting ripped off, you've found the answer. Commslayer is AI first, has an amazing MCP and is easily trained. We're stoked on them

**Jack Oswald, Founder, Cancha Bags** — "Their AI is the best I've seen in the CS space"

The best helpdesk for the price (probably the best Helpdesk, period). Commslayer is developing new features so fast, making the experience better and better, while not charging the earth for it.

**Alexandre Bastos Gomes, CEO, Portugal Jewels** — "If you're on Shopify, Commslayer is a must-have."

Migrated from Gmail.

I had been putting off using an AI platform for customer service because most tools felt either like a traditional ticketing system with AI bolted on, or had UI and workflows that were still too complex.

Commslayer won us over for several reasons: incredibly fast support, frequent releases with meaningful new features, and a product that truly looks and feels AI-native. MCP connection is a killer feature.

If you're on Shopify, Commslayer is a must-have.

**Stefan Bay Jensen, Tech Lead, N/A Ventures** — "Choosing Commslayer is like buying a lottery ticket when you already know the numbers."

Migrated from Zendesk.

We ran support the traditional way: a separate team inside each brand, all on Zendesk. Commslayer let us flip the model. We migrated one brand as a test, then moved every brand over and replaced the per-brand teams with one team inside the venture studio.

Choosing Commslayer is like buying a lottery ticket when you already know the numbers. Whatever we're about to need, they're already building.

## Frequently asked questions

Questions and answers:
Q: Can I migrate from Gorgias or another helpdesk without losing our history?
A: Yes. Our free importers move ticket history and contacts from Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer. Depending on the platform, tags, agents, and saved replies also move. Imported conversations remain available as read-only history, while automations need to be rebuilt.

Q: How much work is it to switch from our current helpdesk?
A: We provide a step-by-step checklist covering the import, inboxes, automations, AI setup, testing, and final cutover. The import runs without affecting your current helpdesk and usually takes between one hour and one day, so you can prepare and test everything before switching email over.

Q: Will you help us switch and set everything up?
A: Yes. Migration is free, and every plan includes email and chat support. The Scale plan also includes hands-on AI agent setup and a shared Slack channel with our team.

Q: Do I have to let the AI agent reply on its own?
A: No. Keep it in Draft only, or require approval before it sends a reply or takes an action. When you’re ready, let it handle only the topics you select.

Q: What happens when the AI agent needs a human?
A: It can ask a teammate for input or hand over the conversation. Your team can provide the missing context or take over with the full thread and Shopify order context.

Q: Can I use Commslayer for more than one brand?
A: You can manage multiple brands in Commslayer, but the AI agent currently supports one brand per account. To use the AI agent for multiple brands, you’ll need a separate account for each.

Q: Can we support customers in different languages?
A: Yes. Paid plans can translate incoming messages into your team’s language and translate replies back for the customer. The AI agent can also reply in the customer’s language.

Q: Does Commslayer support phone calls?
A: Yes. Voice is already available in Commslayer. Voice AI, where the AI agent answers calls using the same instructions and Shopify order context, is coming soon.

Q: How does billing work?
A: Billing runs through Shopify. A billable conversation is an email, live chat, or DM thread where your team replies at least once. Each thread counts once per month, no matter how many messages are exchanged. Plans include enough AI replies and drafts to cover the full conversation volume included in that plan. If your volume grows beyond the allowance, we recommend upgrading rather than relying on overages. You can also set a spending cap to prevent surprises. Social media comments are unlimited. We keep our pricing low and aim to match the cheapest comparable competitor already operating at scale.

Q: Can my whole team use Commslayer without paying per seat?
A: Yes. There is no per-seat pricing. Add as many team members as you need on every plan, including Free.

Q: Do we have to sign an annual contract?
A: No. Plans are month to month, and you can upgrade, downgrade, or cancel without an exit fee.

## Ready to try?

Import your tickets tonight, let the AI agent draft, and cancel Gorgias when it earns it.

- 4.9 App Store
- 3000+ Shopify brands
- 1500+ migrated