# Every Aircall call in your support inbox

Calls, voicemails and recordings land in one thread per caller, next to their Shopify orders.

Canonical URL: https://www.commslayer.com/integrations/aircall

Aircall (https://aircall.io). Category: Channels. Plan: All plans. Last verified 2026-09-27.

## One thread per caller, recordings included

A missed call at 6:42, the voicemail a minute later and the callback the next morning stack into one conversation. Each call shows its direction, length and time, and the recording plays right there. Leave a private note so the next person knows how it ended.

## Know the order before you call back

Commslayer looks up the caller's number in Shopify, so an unknown number turns into a named customer with an email. Their spend, order count and recent orders sit in the sidebar, the same as on an email ticket.

## What Commslayer can do with Aircall

| Action | What it does | Who can take it |
| --- | --- | --- |
| See calls | Answered, missed and voicemail, inbound and outbound, with direction, length, date and time. | Team |
| Play recordings | Call recordings and voicemails play inside the conversation. Missed calls have no audio. | Team |
| See Shopify orders | The caller is matched by Aircall contact, phone number or email, then looked up in Shopify by phone number. | Team |
| Add private notes | Leave context on a call for the rest of the team. | Team |
| Assign, label and resolve | Call conversations work like any other ticket. | Team |
| Report on calls | Inbound, outbound, answered and missed calls, voicemails, average wait and talk time, and a per-agent breakdown in the Voice report. | Team |
| Sync contacts | Contacts created or updated in Aircall fill in a missing name, email or phone. Existing details are never overwritten. | Team |

## Frequently asked questions

Questions and answers:
Q: Which plan do I need?
A: Any plan. Aircall calls also don't count as billable conversations.

Q: How do I connect Aircall?
A: In Commslayer, go to Settings > Inboxes > Add inbox > Aircall. Sign in to Aircall, approve access, then name the inbox. Only admins and managers can connect it. Calls show up as they end.

Q: Can my team reply or call back from Commslayer?
A: No. The Aircall inbox is read-only apart from private notes, and the calls themselves happen in Aircall. If you also run Commslayer Voice, missed Aircall calls get a Call back button that dials through it.

Q: Does the AI agent handle Aircall calls?
A: No. The AI agent doesn't reply on Aircall conversations, and Aircall calls come in without an AI transcript or summary.

Q: Why won't a recording play?
A: Recordings stay in Aircall and stream from there, so the call has to be recorded in Aircall and the connection has to be working. If it expires, the inbox shows a reconnect banner and admins get an email.

Q: What doesn't come over from Aircall?
A: Aircall SMS, call transcripts, AI summaries, tags and comments. Only the call details and the audio come through.

## Connect Commslayer and Aircall

Sign in to Aircall once. Calls, voicemails and recordings start showing up in Commslayer.