# Save Loop Subscriptions cancellations with AI

The AI agent makes your retention offer before it cancels. Your team handles the rest from the sidebar.

Canonical URL: https://www.commslayer.com/integrations/loop-subscriptions

Loop Subscriptions (https://www.loopwork.co). Category: Subscriptions. Plan: All plans. Last verified 2026-09-27.

## Your offer goes out before the cancellation does

Set up to two percentage offers, like 20% off the next 3 orders. When someone asks to cancel, the AI makes them one at a time and cancels only after the last one gets a no. It won't make up a discount you didn't set.

## Moves orders and restarts subscriptions on its own

A customer going away for a few weeks asks to push the next order. The AI moves the next charge of an active subscription to a later date and confirms the date Loop saved. It also brings back cancelled or paused subscriptions when someone changes their mind.

## Every subscription next to the conversation

Status, products, price, next charge date and a link to Loop sit in the sidebar, with an activity timeline of past actions. Your team can pause, skip, discount or cancel without switching tabs.

## What Commslayer can do in Loop Subscriptions

| Action | What it does | Who can take it |
| --- | --- | --- |
| See subscriptions | Status, products and next charge date, matched by email. Your team also sees price, billing frequency and a link to open it in Loop. | Team, AI agent |
| Verify the customer | Automatic on email. Other channels need the customer's email plus a ZIP code that matches the shipping address. | AI agent |
| Retention offer | Up to 2 percentage offers you set, made one at a time. Both cover the same number of orders, 1 to 12. | AI agent |
| Cancel | Requires a reason. The AI also gets the customer to confirm first. | Team, AI agent |
| Reschedule | Moves the next charge date of an active subscription to a future date. | Team, AI agent |
| Reactivate | Brings back a cancelled or paused subscription. | Team, AI agent |
| Pause | Puts an active subscription on hold. | Team |
| Resume | Restarts a paused subscription. | Team |
| Skip | Moves the next charge date forward by one or more billing cycles. | Team |
| Apply a discount | A percentage off for 1 to 12 orders. | Team |

## Frequently asked questions

Questions and answers:
Q: Which plan do I need?
A: Any plan, including Free.

Q: How do I connect Loop?
A: In Loop, go to Settings > API Tokens and create a token. Paste it into Commslayer under Settings > Integrations > Loop. Subscriptions then show up for every customer whose email matches.

Q: Can the AI agent pause or skip a subscription?
A: No. It can cancel, reactivate, reschedule and make your retention offers. Pausing, resuming and skipping stay with your team in the sidebar. You turn each AI action on under AI agent > Actions, with optional conditions.

Q: How does the AI know it's talking to the subscriber?
A: It verifies them before touching anything. On email that happens automatically when the sender's address is in Loop. On chat, WhatsApp and other channels it asks for their email and ZIP code, and the ZIP has to match the shipping address.

Q: Who on my team can change subscriptions?
A: Admins, plus agents allowed to refund and edit orders. Everyone else sees subscriptions read-only. Every change shows up in the activity timeline.

Q: What can't the integration change?
A: Product swaps, quantity changes, address or payment edits, and fixed-amount discounts. Handle those in Loop.

## Connect Commslayer and Loop Subscriptions

Paste one Loop API token and let the AI take the cancellation requests.