# Delay and cancel Recharge subscriptions with AI

The AI agent delays the next order or cancels on request. Your team changes frequency from the sidebar.

Canonical URL: https://www.commslayer.com/integrations/recharge

Recharge (https://getrecharge.com). Category: Subscriptions. Plan: All plans. Last verified 2026-09-27.

## Moves the next order or cancels when the customer asks

A customer asks to get their next order on the 15th instead. The AI checks who they are, moves the next charge to that date and confirms it. To cancel, it gets a reason and the customer's go-ahead, then cancels with that reason attached.

## Every Recharge subscription next to the conversation

A Recharge tab shows each subscription's status, product, price, frequency and next charge date. Your team can change how often it ships, reactivate it, or delay or cancel an upcoming order. AI changes show up as notes in the conversation.

## What Commslayer can do in Recharge

| Action | What it does | Who can take it |
| --- | --- | --- |
| See subscriptions | Subscriptions and their upcoming orders, matched by email. Your team also sees price, frequency, processed orders and a link to the customer in Recharge. | Team, AI agent |
| Cancel a subscription | Your team picks a reason from a list. The AI asks the customer for a reason and a clear yes. | Team, AI agent |
| Delay an order | The AI moves the next charge to the date the customer picks. Your team delays an upcoming order from the sidebar, without picking a date. | Team, AI agent |
| Change frequency | Sets how often a subscription ships, like every 2 weeks. | Team |
| Reactivate | Turns a subscription that isn't active back on. | Team |
| Cancel an upcoming order | Cancels a single scheduled order from the sidebar. | Team |

## Frequently asked questions

Questions and answers:
Q: Which plan do I need?
A: Any plan, including Free.

Q: How do I connect Recharge?
A: In Recharge, go to Tools & Apps > API tokens and create a token with all permissions turned on. Paste it into Commslayer under Settings > Integrations > Recharge. A token that does not work is rejected right away.

Q: Is the AI agent on as soon as I connect?
A: Lookups and customer verification are. Cancelling and delaying start off. An admin turns them on under AI agent > Actions and can add conditions to each one.

Q: What does the AI agent leave to my team?
A: Reactivating, frequency changes and cancelling single orders. It also won't offer a discount before it cancels.

Q: Who on my team can change subscriptions?
A: Admins, plus agents allowed to refund and edit orders. Everyone else sees Recharge data read-only.

Q: What can't the integration do?
A: Pause or skip, swap products, change quantities, or edit the shipping address or payment method. Cancellation reasons come from a fixed list, not the ones set up in Recharge. You can connect one Recharge account per Commslayer account.

## Connect Commslayer and Recharge

One API token from Recharge connects it. Turn on the AI actions when you're ready.