# Commslayer
> Commslayer is an all-in-one helpdesk for Shopify stores with an AI agent that edits orders, processes refunds, and handles complex requests. Free plan, paid plans from $39/month, and the AI agent is included on every one of them.

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## Product
- [Commslayer](/index.md): Shopify helpdesk with an AI agent that edits orders and processes refunds. Free plan available, paid plans from $39/month. Install Commslayer free.
- [Help desk](/helpdesk-for-shopify.md): An AI-native helpdesk for Shopify stores, with familiar workflows, ready-to-send AI drafts, every support channel, and reporting built for CX teams.
- [AI agent](/ai-support-agent-for-shopify.md): An AI agent for Shopify support that reads the ticket, checks the order, and does the work: refunds, free reships, order edits, subscription changes.
- [Voice AI](/voice-ai-for-shopify.md): Voice AI for Shopify stores. Your AI agent answers phone calls, looks up the caller’s order, takes action and hands over to a person when asked.
- [Customer portal](/customer-portal-for-shopify.md): A customer portal that runs as a page inside your Shopify storefront: help articles on your own domain, and returns customers start themselves.
- [Comment moderation](/social-media-moderation-for-shopify.md): AI comment moderation for Shopify brands on Instagram, Facebook and TikTok. Hide spam and abuse automatically while your team controls public replies.
- [Order editing](/order-editing-for-shopify.md): Let Shopify customers edit eligible orders on the checkout thank-you page, in chat, or from Shopify customer accounts before fulfillment.
- [Returns](/returns-management-for-shopify.md): Returns management for Shopify: review return requests, send refunds, and track items on their way back, from the same inbox where you answer tickets.
- [Phone](/phone-support-for-shopify.md): Phone support for Shopify in Commslayer. Make and receive browser calls, with recordings and AI summaries saved to tickets alongside customer orders.
- [MCP](/mcp-for-shopify.md): Connect your Shopify helpdesk to Claude or ChatGPT through Commslayer MCP. Search conversations and resolve tickets from your AI assistant.
- [Integrations](/integrations.md): Connect the channels your customers write from and the Shopify apps your store runs on. All included on every plan.

## Pricing
You only pay for conversations you reply to. AI agent replies and drafts come with every plan.
A billable conversation = email, live chat, or DM where you reply at least once. Social media comments are unlimited and don’t count toward your plan.

- **Free** — For testing or low volume. Includes: AI agent + AI drafts; All channels & integrations.
- **Plus** — For growing stores. Everything in Free, plus: Auto-labels, auto-translate, summaries; Self-serve order editing; Social media moderation.
- **Scale** — For high-volume stores. Everything in Plus, plus: Shared Slack channel with the team; AI agent setup services; Priority response time.
- **Enterprise** — Tailored plan with market leading pricing. Everything in Scale, plus: Tailored plan; Higher limits; Dedicated account manager.

Paid tiers run from $39/month (800 billable conversations) to $2,999/month (60,000). Above that, pricing is negotiated.
Try free for 14 days. No charge until the trial ends.

- [Pricing](/pricing.md): Every tier, its allowances, and how billing works.

## Customers
Shopify stores running their support on Commslayer, including: Italic, Pacagen, Healthletic, Kayodepet, Menta Store, Anothersole, The Strap Tailor, Larissa Loden, Glitch Energy, TRS Golf, Boostcous, Mila, Wyde Footwear, Soundbrenner, Portugal Jewels, Overherd, Luma Nutrition, N/A Ventures, Ethnik Living, Aarni, VIBAe.

- [Customers](/customers.md): Why stores switched, the X thread where they recommend Commslayer, and their unedited Shopify App Store reviews.
- [How Healthletic automated 40% of its support with AI](/customers/healthletic): Healthletic automated 40% of its support with the Commslayer AI agent. It resolves 56% of the conversations it handles and median resolution time fell 67%.
- [How Rumi Cosmetiques reached 49% support automation with Commslayer](/customers/rumi-cosmetiques): Rumi Cosmetiques moved from Gorgias to Commslayer and reached 49% support automation, with 5,199 conversations resolved by AI in two weeks.
- [Reviews](https://apps.shopify.com/commslayer/reviews): Public rating: 4.9 on the Shopify App Store.

## Alternatives
Commslayer is the cheaper alternative to the incumbent Shopify helpdesks. The AI agent is included in the plan price rather than billed per resolution, and every plan carries unlimited agents.

- [Commslayer vs Gorgias](/compare/commslayer-vs-gorgias): Gorgias charges $1 every time the AI resolves a ticket. Commslayer has these where Gorgias does not: AI agent included in the plan price, Automatic AI drafts for human agents, AI moderation on Meta comments, Free plan.

- [All comparisons](/compare.md): Every comparison side by side on pricing, AI, and channels.

## Integrations
- **Channels** — Instagram, Facebook, Messenger, WhatsApp, TikTok, Aircall.
- **Subscriptions** — Recharge, Loop, Skio, Kaching, Stay AI, Appstle.
- **Loyalty & memberships** — Rivo.
- **Reviews & marketing** — Judge.me, Klaviyo.

- [Aircall integration](/integrations/aircall.md): Connect Aircall to Commslayer. Calls, missed calls and voicemails land in your helpdesk with call recordings and the caller's Shopify orders.
- [Appstle Subscriptions integration](/integrations/appstle-subscriptions.md): Connect Appstle Subscriptions to Commslayer. The AI agent pauses, skips, reschedules and cancels for verified customers. Your team works from the sidebar.
- [Facebook integration](/integrations/facebook.md): Connect Facebook to Commslayer. Comments on your Page's posts and ads land in one inbox, where the AI hides spam and drafts replies for your team to send.
- [Instagram integration](/integrations/instagram.md): Connect Instagram to Commslayer. The AI agent answers your DMs, and your team replies to, hides and deletes comments on your Instagram posts and ads.
- [Judge.me integration](/integrations/judge-me.md): Connect Judge.me to Commslayer. Each new review opens a ticket, the AI agent can post the public reply, and your team can reply by email or hide the review.
- [Kaching Subscriptions integration](/integrations/kaching-subscriptions.md): Connect Kaching Subscriptions to Commslayer. The AI agent pauses and resumes on request, and offers your discount before it cancels a subscription for good.
- [Klaviyo integration](/integrations/klaviyo.md): Connect Klaviyo to Commslayer. See a customer's lists, segments and predicted lifetime value in the sidebar, and send resolved conversations back as events.
- [Loop Subscriptions integration](/integrations/loop-subscriptions.md): Connect Loop Subscriptions to Commslayer. The AI agent skips orders, changes delivery frequency and makes your retention offer before it cancels.
- [Messenger integration](/integrations/messenger.md): Connect Messenger to Commslayer. The AI agent answers chats sent to your Facebook Page, and your team replies from the same helpdesk as email and chat.
- [Recharge integration](/integrations/recharge.md): Connect Recharge to Commslayer. The AI agent delays the next order or cancels once the customer says yes. Your team changes frequency from the sidebar.
- [Rivo integration](/integrations/rivo.md): Connect Rivo to Commslayer. The AI agent tells customers their points balance and can redeem subscription rewards. Your team adjusts points in the sidebar.
- [Skio integration](/integrations/skio.md): Connect Skio to Commslayer. The AI agent pauses, reschedules and cancels Skio subscriptions on request. Your team can also resume and reactivate them.
- [Stay AI integration](/integrations/stay-ai.md): Connect Stay AI to Commslayer. The AI agent skips the next order, pauses until a set date or reactivates a subscription once the subscriber is verified.
- [TikTok integration](/integrations/tiktok.md): Connect TikTok to Commslayer. Comments on your videos open beside the video and the AI drafts a reply. On Plus and up, it also hides trolls as they arrive.
- [WhatsApp Business integration](/integrations/whatsapp.md): Connect WhatsApp Business to Commslayer. The AI agent answers order questions without asking for an email, and your team replies from the same inbox.

- [Integrations](/integrations.md): Connect the channels your customers write from and the Shopify apps your store runs on. All included on every plan.

## Migration
Importers exist for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, Kustomer. Migration runs in the background. Test everything before switching. Complete in under 24 hours. We train your team on any differences.

- [Migration](/migration.md): Move from Gorgias, Zendesk or another supported helpdesk to Commslayer for free. Keep your ticket history and customer data, and test before switching.

## Resources
- [Changelog](/changelog.md): Release notes for every shipped feature, improvement, and fix.
- [Changelog feed](/changelog/rss.xml): RSS.
- [Help center](https://docs.commslayer.com/): Setup guides, importer walkthroughs, and reference articles.
- [Status](https://status.commslayer.com/): Uptime and incident history.
- [Install](https://apps.shopify.com/commslayer): Commslayer on the Shopify App Store.

## Company
- [About](/about.md): Why we left analytics for helpdesks: the team behind Commslayer, the cheaper Gorgias alternative for Shopify stores.
- [Contact](/contact.md): Contact Commslayer for account or billing support, or book a demo to discuss pricing and migration. Find setup guides and API documentation.
- [Brand kit](/brand-kit.md): Download the Commslayer logo and wordmark in SVG and PNG, in the light and dark versions, plus the rules for using them.
- [Terms of service](/terms-of-service): The agreement between you and Actuals Oy for using Commslayer.
- [Privacy policy](/privacy-policy): How we collect, use, disclose, and protect personal data.
- [Sub-processors](/sub-processors): Every third party authorised to process personal data for us.
- [Data processing agreement](/dpa): The Article 28 GDPR terms that supplement the Agreement.

## Developer and MCP
Commslayer runs an MCP server, so an AI assistant can operate the helpdesk directly.
- Search the full support history: Pull up any conversation by status, channel, label, date, or what was said inside it, across every ticket the inbox has ever handled.
- Reply, assign, label, snooze, and resolve tickets: Work the queue from the chat window: send the reply, hand the ticket to a teammate or a team, tag it, put it to sleep, or close it.
- Pull Shopify order, customer, product, and subscription context: Read the order, the customer, the catalog, and the subscription behind a ticket. Shopify data is read-only through MCP. Refunds, cancellations, and order edits stay inside the helpdesk.
- Run support and AI reports in plain language: Ask for volume, response times, CSAT, contact reasons, or how the AI agent is doing, and get the same numbers the reports page shows.
- Manage customers, notes, fields, labels, and teams: Update a contact, leave an internal note, add a custom field, rename a label, or check who sits on which team.
- Manage help articles, categories, portals, and saved replies: Write and edit the help center, sort it into categories, set up a portal, and keep canned responses current.
- Configure and test the AI agent: Change the agent’s settings, guidance, response examples, and actions, then run the change through the playground before a customer meets it.
- Find and close AI knowledge gaps: See the questions the agent could not answer, write the answer it was missing, and mark the gap closed.
- Build macros, automations, and webhook actions: Assemble a macro, set an automation rule, or point a custom action at your own endpoint, and test it from the same chat.

- [MCP](/mcp-for-shopify.md): Connect your Shopify helpdesk to Claude or ChatGPT through Commslayer MCP. Search conversations and resolve tickets from your AI assistant.
- [REST API](https://app.commslayer.com/api/integration/v1/docs): JSON API reference, served by the app.