# Migration

1500+ brands have already moved over with our importers for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer.

Canonical URL: https://www.commslayer.com/migration

> "We were wary to migrate away from Gorgias but Karri and the Commslayer team have been amazing. Onboarding was quick, the tool itself is simple to use and functions well, and issues are resolved with lightning speed. They are one of the most responsive teams we've ever worked with and their commitment to developing the best CX tool out there is evident in all that they do. Make the switch - you won't regret it!"
> — Larissa Loden, United States

## Where you are coming from

One importer per helpdesk, each with its own guide. Imported conversations arrive read-only, so nothing you bring over can be answered twice.

- Gorgias. Carries: Ticket history, Contacts, Tags, Agents, Response templates. Takes About an hour.
- Zendesk. Carries: Ticket history, Contacts, Tags. Takes About an hour.
- Re:amaze. Carries: Ticket history, Contacts, Tags, Agents, Response templates.
- Richpanel. Carries: Conversations and tickets, Customer data. Takes About an hour.
- Front. Carries: Ticket history, Contacts, Tags, Response templates.
- Help Scout. Carries: Conversation history, Customer data, Tags and folders, Team members, Saved replies. Takes Around 45 minutes.
- Freshdesk. Carries: Ticket history, Contacts, Tags, Response templates.
- Kustomer. Carries: Ticket history, Contacts, Tags, Response templates.

> "Bernardo has been brilliant throughout, quick to respond, helped us get set up properly and always happy to answer questions. Feels like you're working with someone who actually cares whether it works for you."
> — Equipped Gym, United Kingdom

## Eighteen steps, three phases

This is the checklist we run with you. Nothing switches over until you have answered a ticket here yourself.

**Set up (Steps 1–10)** The importer runs against a read-only inbox, so your old helpdesk keeps handling tickets while everything lands.
- Install Commslayer from the Shopify App Store
- Run the importer — an hour to a day, depending on your history
- Connect your email inboxes without forwarding yet, then send a test
- Add Meta and WhatsApp, and configure live chat
- Invite your team and have everyone set a signature
- Rebuild your automations — the importer does not carry them

**Prepare (Steps 11–14)** Everything you answer with, checked before a single customer reaches you here.
- Move your help center articles across
- Verify the conversation history finished syncing
- Review your canned responses and the variables in them
- Set up the AI agent, write guidances, and test it in the playground

**Go live (Steps 15–18)** A clean cut, not an overlap: running both helpdesks on new tickets duplicates work and confuses customers.
- Put up the contact form and turn on email forwarding
- Test every channel end to end
- Close out the last tickets in your old helpdesk
- Run the importer once more, then disconnect the old helpdesk

> "The team is incredibly helpful and supportive with onboarding and set up. 10/10!"
> — Stepprs, United States