# Choose your plan

You only pay for conversations you reply to. AI agent replies and drafts come with every plan.

Canonical URL: https://www.commslayer.com/pricing

Every tier, ascending by included conversations:
- Free — free, 300 billable conversations, 300 AI agent messages and the same allowance of AI drafts.
- Plus 800 — $39/month, 800 billable conversations, 1,600 AI agent messages and the same allowance of AI drafts.
- Plus 2K — $99/month, 2,000 billable conversations, 4,000 AI agent messages and the same allowance of AI drafts.
- Plus 4K — $199/month, 4,000 billable conversations, 8,000 AI agent messages and the same allowance of AI drafts.
- Scale 6K — $299/month, 6,000 billable conversations, 12,000 AI agent messages and the same allowance of AI drafts.
- Scale 10K — $499/month, 10,000 billable conversations, 20,000 AI agent messages and the same allowance of AI drafts.
- Scale 16K — $799/month, 16,000 billable conversations, 32,000 AI agent messages and the same allowance of AI drafts.
- Scale 24K — $1,199/month, 24,000 billable conversations, 48,000 AI agent messages and the same allowance of AI drafts.
- Scale 32K — $1,599/month, 32,000 billable conversations, 55,000 AI agent messages and the same allowance of AI drafts.
- Scale 40K — $1,999/month, 40,000 billable conversations, 60,000 AI agent messages and the same allowance of AI drafts.
- Scale 50K — $2,499/month, 50,000 billable conversations, 75,000 AI agent messages and the same allowance of AI drafts.
- Scale 60K — $2,999/month, 60,000 billable conversations, 90,000 AI agent messages and the same allowance of AI drafts.

> "Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. Price as well, not comparable. CS wins"
> — David Richards, Founder, The Strap Tailor

## How billing works

- Conversation: Any email, live chat, or DM thread where you reply at least once. Each thread bills once per month, no matter how many messages back and forth.
- Social: Instagram, Facebook & TikTok comments are unlimited on every plan.
- Overage: Above your plan: $0.15 per extra conversation, $0.075 per extra AI agent message. Set a monthly spending cap in billing if you want a hard ceiling.
- Voice: Calls are billed per minute, on top of your plan. The rate depends on where the call goes. Each phone number you keep is billed monthly, and the fee depends on the country. Recordings, transcripts, and AI call summaries are included at no extra charge.
- Seats: Agents are unlimited on every plan, including Free. Add five or fifty, your bill stays the same.
Overage is billed at $0.15 per extra conversation and $0.075 per extra AI agent message.
Savings and per-resolution figures assume a 50% AI resolution rate and ~2 AI agent messages per resolved conversation. Gorgias bills $1 per AI-resolved conversation on top of their helpdesk plan ($50–$1,500/mo by volume).

> "We've used most of the bigger CS platforms out there, from Zendesk to Gorgias, and while Commslayer may not have all of the features and integrations, the delta is INSANE."
> — Dr. Evan Zhao, Founder, Pacagen

## Compare features

**Volume**
- Support conversations / month
- AI agent messages / month
- AI drafts / month
- Social media comments
- Above-plan rate

**AI**
- AI agent (replies & actions)
- AI drafts on every conversation
- Auto-labels
- Auto-translate
- AI summaries
- Social media moderation

**Channels**
- Email
- Live chat
- WhatsApp
- Instagram & Facebook DMs
- SMS

**Customer self-service**
- Order editing in chat
- Order editing on checkout thank-you page
- Order editing in Shopify customer accounts
- Help center on your domain

**Automation**
- Auto-assign & routing
- Macros
- Webhooks
- Custom actions

**Integrations**
- Shopify
- Judge.me
- Loop
- Recharge
- Skio
- Appstle Subscriptions
- Stay AI
- Kaching Subscriptions
- Rivo

**Team & developer**
- Unlimited agents
- Teams & permissions
- REST API
- MCP access

**Support & success**
- Email & chat support
- Priority response
- Shared Slack channel
- AI agent setup services
- Named technical contact
- Custom contract & SLA

## Frequently asked questions

Questions and answers:
Q: What counts as a billable conversation?
A: An email, live chat, or DM thread where your team replies at least once. Each thread counts once per month, no matter how many messages are exchanged. Social media comments are unlimited and do not count toward your plan.

Q: Is the AI agent included in the plan price?
A: Yes. Every plan includes AI agent replies and a separate allowance for AI drafts. The allowances are designed to cover the full conversation volume included in your plan, so you are not charged a separate fee per AI resolution.

Q: Do AI agent replies and drafts share the same allowance?
A: No. AI agent replies and AI drafts have separate monthly allowances. Using drafts does not reduce the number of replies the AI agent can send.

Q: What happens if I go over my plan’s included volume?
A: We recommend moving to the next volume tier rather than relying on overages. You can also set a monthly spending cap, including a cap of $0, to prevent unexpected charges.

Q: How am I billed?
A: Billing runs through Shopify, so Commslayer charges appear on your Shopify bill.

Q: Do you charge per team member?
A: No. Every plan, including Free, includes unlimited team members.

Q: Do I have to sign an annual contract?
A: No. Plans are month to month, with no exit fee. You can upgrade, downgrade, or cancel as your needs change.

Q: Can I try Commslayer before paying?
A: Yes. You can use the Free plan or start a 14-day trial of a paid plan. You will not be charged until the trial ends.

Q: Why is Commslayer cheaper than other helpdesks?
A: Before Commslayer, we built and ran Lifetimely, so we know how to operate a Shopify app efficiently. We keep our team lean, without unnecessary layers of salespeople. We are bootstrapped and profitable, so there is no VC tax built into our pricing. Our goal is to match the cheapest comparable competitor already operating at scale.

Q: Does migration cost extra?
A: No. Migration is free. Our importers move your ticket history and contacts from supported helpdesks, and every plan includes email and chat support. Scale also includes hands-on AI agent setup and a shared Slack channel with our team.

Q: Can I get a custom plan?
A: Yes. We create custom plans for high-volume brands handling 60,000 or more billable conversations per month.

Q: Can we run a proof of concept before committing?
A: Yes. For brands handling 30,000 or more billable conversations per month, we can run a proof of concept using your support workflows before you migrate or commit to a custom plan.

Q: Is voice included in the plan price?
A: Voice is available, but calls are billed per minute and phone numbers are billed monthly. Rates depend on the call destination and the phone number’s country. Recordings, transcripts, and AI call summaries are included at no extra charge.