# Helpdesk savings calculator

Pick the helpdesk you use now and enter your monthly volume. Both bills use each vendor’s published prices.

Canonical URL: https://www.commslayer.com/savings-calculator

## How to use this page

Open the page with these URL parameters to get the bills for one store. The page shows the result without needing anyone to click.

- `vs`: the helpdesk you use now, one of `gorgias`, `richpanel`, `zendesk`, `intercom`, `reamaze`, `freshdesk`, `helpscout`, `chatbase`, `siena`
- `c`: conversations a month, 100 to 45,000
- `s`: seats, 1 to 50
- `ai`: percent of conversations the AI resolves, 0 to 100
- `billing`: `monthly` for month to month (the default) or `lowest` for the lowest published price
- `byoai=1`: prices Commslayer on its bring-your-own-AI plans

Example: https://www.commslayer.com/savings-calculator?vs=zendesk&c=5000&s=8&ai=60&billing=monthly

## Every helpdesk’s monthly bill, lowest first

Month to month, with 60% of conversations resolved by AI. Every price but Commslayer’s is a starting price.

**300 conversations, 2 seats, 60% resolved by AI, month to month**

| Tool | Per month |
| --- | --- |
| Commslayer | $39 |
| Freshdesk | from $136 |
| Help Scout | from $185 |
| Re:amaze | from $203 |
| Intercom (Fin) | from $236 |
| Gorgias | from $240 |
| Chatbase | from $249 |
| Richpanel | from $338 |
| Zendesk | from $393 |
| Siena | from $912 |
| Yuma | Quote only |

**2,000 conversations, 4 seats, 60% resolved by AI, month to month**

| Tool | Per month |
| --- | --- |
| Commslayer | $199 |
| Chatbase | from $434 |
| Richpanel | from $516 |
| Freshdesk | from $664 |
| Help Scout | from $1,000 |
| Re:amaze | from $1,119 |
| Intercom (Fin) | from $1,304 |
| Gorgias | from $1,560 |
| Siena | from $1,830 |
| Zendesk | from $2,046 |
| Yuma | Quote only |

**5,000 conversations, 8 seats, 60% resolved by AI, month to month**

| Tool | Per month |
| --- | --- |
| Commslayer | $499 |
| Chatbase | from $794 |
| Richpanel | from $1,152 |
| Freshdesk | from $1,622 |
| Help Scout | from $2,450 |
| Re:amaze | from $2,748 |
| Intercom (Fin) | from $3,202 |
| Siena | from $3,450 |
| Gorgias | from $3,900 |
| Zendesk | from $4,992 |
| Yuma | Quote only |

**15,000 conversations, 15 seats, 60% resolved by AI, month to month**

| Tool | Per month |
| --- | --- |
| Commslayer | $1,199 |
| Chatbase | from $2,409 |
| Richpanel | from $2,835 |
| Freshdesk | from $4,695 |
| Help Scout | from $7,125 |
| Re:amaze | from $8,021 |
| Siena | from $8,850 |
| Intercom (Fin) | from $9,345 |
| Zendesk | from $14,423 |
| Gorgias | Enterprise, quote only |
| Yuma | Quote only |

**45,000 conversations, 30 seats, 60% resolved by AI, month to month**

| Tool | Per month |
| --- | --- |
| Commslayer | $2,999 |
| Chatbase | from $7,104 |
| Richpanel | from $7,470 |
| Freshdesk | from $13,800 |
| Help Scout | from $21,000 |
| Re:amaze | from $23,693 |
| Siena | from $25,050 |
| Intercom (Fin) | from $27,600 |
| Zendesk | from $42,345 |
| Gorgias | Enterprise, quote only |
| Yuma | Quote only |

At 2,000 conversations and 4 seats with no AI resolutions, on Commslayer’s bring-your-own-AI plans

**2,000 conversations, 4 seats, 0% resolved by AI, month to month, bring your own AI on Commslayer**

| Tool | Per month |
| --- | --- |
| Freshdesk | from $76 |
| Help Scout | from $100 |
| Intercom (Fin) | from $116 |
| Re:amaze | from $116 |
| Commslayer | $149 |
| Chatbase | from $274 |
| Richpanel | from $276 |
| Zendesk | from $276 |
| Gorgias | from $360 |
| Siena | from $750 |
| Yuma | Quote only |

## What the bills count

- Commslayer plans are counted at 2 AI agent messages per AI-resolved conversation. Chatbase is counted at 2 replies and 1 order lookup per AI conversation at 2 credits each, the mainstream models’ rate, on Basic or Business with extra seats at $25. AI replies in conversations handed to a teammate are not counted, so both are a floor.
- Chatbase charges credits for every AI request, including each order lookup. Commslayer counts only replies and write actions such as refunds, cancellations and address changes, not lookups.
- Gorgias interactions are priced at the bundle rate, which is a floor: each one past the bundle costs $1.50.
- Re:amaze Starter ($59 flat, up to 500 conversations) is left out because its AI allowance is not published, and so is the Help Scout free plan.
- Chatbase includes its $99 a month add-on that removes the Chatbase badge from the chat widget. Tax, other add-ons, implementation and quote-only plans are not included. Every tool but Commslayer is a starting price.

Prices checked October 30, 2026.

## Frequently asked questions

Questions and answers:
Q: How accurate is the estimate?
A: Both bills use the prices each vendor published on the date shown. Your inputs set the rest: conversations a month, seats, and the share of conversations the AI resolves. On the default setting every price is month to month. Switch Billing to the lowest published price to see annual rates where a vendor offers them. For every tool except Commslayer the figure is a starting price. Taxes, add-ons and overage can make the real bill higher. Gorgias AI is counted at the rate inside its plan bundle. Interactions past the bundle cost $1.50 each.

Q: How does Commslayer bill?
A: Every plan includes a monthly number of conversations and a monthly number of AI agent messages. A conversation is an email, chat or DM thread with at least one reply, counted once however many messages it takes. Each reply the AI agent sends counts as one AI agent message, and so does each action it takes. Lookups do not count. The calculator picks the cheapest plan that covers both numbers. Seats are unlimited on every plan. If you run your own AI, the bring-your-own-AI plans have the same conversation steps at about 25% less and include no AI agent messages.

Q: What happens past my plan’s allowance?
A: Your plan is not upgraded automatically. Extra conversations are $0.15 each and extra AI agent messages are $0.075 each. You can set a monthly spending cap, including $0. When the cap is reached the AI agent pauses and conversations stay in your inbox for your team. The Free plan has no pay as you go, so its AI stops at the allowance.

Q: What do other helpdesks charge for AI?
A: Most charge per AI resolution on top of the plan. Gorgias bills $1 per AI interaction month to month or $0.90 on annual billing. Zendesk includes 5 resolutions per seat and bills $1.50 for each one after that. Intercom bills $0.99 per Fin outcome with a monthly minimum. Richpanel bills about $0.20 per AI conversation with a $200 monthly minimum. Commslayer plans with AI include the AI agent messages shown above.

Q: Does the Billing toggle change Commslayer’s price?
A: No. Commslayer plans are month to month with no annual contract and no exit fee. The toggle only changes the other tool’s figure. Richpanel, Freshdesk and Help Scout publish annual prices only, so their figure is the same in both settings.

Q: What does switching cost?
A: Nothing. Migration is free. Our importers move ticket history and contacts from Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk and Kustomer. The import runs in the background and takes between an hour and a day. Automations are rebuilt by hand. Paid plans start with a 14-day free trial. There is no importer for Intercom, Chatbase or Siena.

Q: What if we have more than 45,000 conversations a month?
A: Published plans end at 45,000 conversations a month. Above that we set up a custom plan. From 30,000 a month we can also run a proof of concept on your support workflows before you move. Email ceo@commslayer.com to start.

Q: Can I share the result?
A: Yes. Download the image or copy a link that keeps your inputs. The page also prints cleanly.