# Hide harmful comments before they hurt ad performance

Social media moderation for Shopify: AI hides spam, abuse, and competitor mentions on Instagram, Facebook, and TikTok — your team keeps control of every public reply.

Canonical URL: https://www.commslayer.com/social-media-moderation-for-shopify

## Automatic moderation for every new comment

AI hides inappropriate comments automatically. Add specific words or phrases you always want hidden, then review or unhide comments from the inbox.

> "Wow, I've been using this app for months and now I can't imagine life without it. Its a game changer for CX and replying to all forms of social media comments and DMs."
> — Rainier Watch, United States

## Reply and moderate from the same inbox

Your social media team can read the full thread, reply, like, hide, and delete comments across Instagram, Facebook, and TikTok without switching apps.

- Reply from the inbox: Read the thread, edit the draft, and send without opening the social app.
- Like or unlike: React to a useful comment from the conversation.
- Hide, unhide, or delete: Remove unwanted comments or unhide them after review.
- Add the terms your brand wants hidden: Add competitor names, campaign terms, or other phrases you always want hidden.
- Block repeat commenters on Meta: Block or unblock a Facebook or Instagram commenter from the conversation. TikTok does not provide this action through its API.

## Frequently asked questions

How comment moderation works across Instagram, Facebook, and TikTok.

Questions and answers:
Q: Which social networks are supported?
A: Instagram, Facebook, and TikTok comments can be brought into the Commslayer inbox, and automatic hiding is supported across all three. Meta includes both Facebook and Instagram.

Q: Does AI reply to Facebook and Instagram comments automatically?
A: Meta comment replies are never posted automatically. Commslayer can prepare a draft, then a teammate reviews and sends it. This does not affect automatic replies in Facebook or Instagram DMs.

Q: What can AI hide?
A: The moderation check covers spam, advertising, links, profanity, harmful content, negative attacks, and competitor mentions. It also identifies low-value reactions that can be left without a reply.

Q: Can I add my own blocked terms?
A: Add comma-separated keywords for brand names, campaign terms, or phrases you always want hidden. Those rules run alongside the AI check.

Q: Can my team undo an automatic hide?
A: Hidden comments can be reviewed and unhidden from the conversation. The category and reason stay visible to help the teammate make that decision.

Q: Can we like, delete, and block commenters?
A: Like, unlike, hide, unhide, and delete actions are available for supported social comments. Blocking and unblocking are available for Facebook and Instagram commenters, but not through TikTok’s API.

Q: Do public comments count as helpdesk conversations?
A: Public social comments have their own inbox view and stay out of the standard helpdesk reports, so they do not distort support volume.