We migrate you for free
1500+ brands have already moved over with our importers for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer.
4.9 on the Shopify App Store
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“We were wary to migrate away from Gorgias but Karri and the Commslayer team have been amazing. Onboarding was quick, the tool itself is simple to use and functions well, and issues are resolved with lightning speed. They are one of the most responsive teams we've ever worked with and their commitment to developing the best CX tool out there is evident in all that they do. Make the switch - you won't regret it!”
Larissa Loden
United States
Where you are coming from
One importer per helpdesk, each with its own guide. Imported conversations arrive read-only, so nothing you bring over can be answered twice.
- Gorgias Ticket history, Contacts, Tags, Agents, Response templates About an hour
- Zendesk Ticket history, Contacts, Tags About an hour
- Re:amaze Ticket history, Contacts, Tags, Agents, Response templates
- Richpanel Conversations and tickets, Customer data About an hour
- Front Ticket history, Contacts, Tags, Response templates
- Help Scout Conversation history, Customer data, Tags and folders, Team members, Saved replies Around 45 minutes
- Freshdesk Ticket history, Contacts, Tags, Response templates
- Kustomer Ticket history, Contacts, Tags, Response templates
“Bernardo has been brilliant throughout, quick to respond, helped us get set up properly and always happy to answer questions. Feels like you're working with someone who actually cares whether it works for you.”
Equipped Gym
United Kingdom
Eighteen steps, three phases
This is the checklist we run with you. Nothing switches over until you have answered a ticket here yourself.
Read the full checklistSet up
The importer runs against a read-only inbox, so your old helpdesk keeps handling tickets while everything lands.
- Install Commslayer from the Shopify App Store
- Run the importer — an hour to a day, depending on your history
- Connect your email inboxes without forwarding yet, then send a test
- Add Meta and WhatsApp, and configure live chat
- Invite your team and have everyone set a signature
- Rebuild your automations — the importer does not carry them
Prepare
Everything you answer with, checked before a single customer reaches you here.
- Move your help center articles across
- Verify the conversation history finished syncing
- Review your canned responses and the variables in them
- Set up the AI agent, write guidances, and test it in the playground
Go live
A clean cut, not an overlap: running both helpdesks on new tickets duplicates work and confuses customers.
- Put up the contact form and turn on email forwarding
- Test every channel end to end
- Close out the last tickets in your old helpdesk
- Run the importer once more, then disconnect the old helpdesk
“The team is incredibly helpful and supportive with onboarding and set up. 10/10!”
Stepprs
United States
Ready to try?
Move your history over for free, and answer the next ticket here.
- Free plan
- 14 day trial on paid plans
- Cancel anytime
