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You only pay for conversations you reply to. AI agent replies and drafts come with every plan.

Volume / month

300 billable conversations

A billable conversation = email, live chat, or DM where you reply at least once. Social media comments are unlimited and don’t count toward your plan.

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Plans

  • Free

    For testing or low volume

    $0 / month

    300

    AI agent messages

    300

    AI drafts

    300

    billable conversations

    Save $200 /mo vs Gorgias

    Includes

    • Included: AI agent + AI drafts
    • Included: All channels & integrations
    • Not included: Auto-labels, auto-translate, summaries
    • Not included: Self-serve order editing
    • Not included: Social media moderation
    Start free

  • Plus

    For growing stores

    from $39 / month

    1,600

    AI agent messages

    1,600

    AI drafts

    800

    billable conversations

    ~$0.05 per AI resolution

    Save $661 /mo vs Gorgias

    Everything in Free, plus

    • Included: Auto-labels, auto-translate, summaries
    • Included: Self-serve order editing
    • Included: Social media moderation

  • Scale

    For high-volume stores

    from $299 / month

    12,000

    AI agent messages

    12,000

    AI drafts

    6,000

    billable conversations

    ~$0.05 per AI resolution

    Save $4,201 /mo vs Gorgias

    Everything in Plus, plus

    • Included: Shared Slack channel with the team
    • Included: AI agent setup services
    • Included: Priority response time

  • Enterprise

    Tailored plan with market leading pricing

    Custom

    60k+

    billable conversations

    Negotiated

    pricing & SLAs

    Everything in Scale, plus

    • Included: Tailored plan
    • Included: Higher limits
    • Included: Dedicated account manager
    Talk to CEO

Try free for 14 days. No charge until the trial ends.

Savings and per-resolution figures assume a 50% AI resolution rate and ~2 AI agent messages per resolved conversation. Gorgias bills $1 per AI-resolved conversation on top of their helpdesk plan ($50–$1,500/mo by volume).

“Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. Price as well, not comparable. CS wins”

David Richards

Founder, The Strap Tailor

The Strap Tailor

How billing works

Conversation

Any email, live chat, or DM thread where you reply at least once. Each thread bills once per month, no matter how many messages back and forth.

Social

Instagram, Facebook & TikTok comments are unlimited on every plan.

Overage

Above your plan: $0.15 per extra conversation, $0.075 per extra AI agent message. Set a monthly spending cap in billing if you want a hard ceiling.

Voice

Calls are billed per minute, on top of your plan. The rate depends on where the call goes. Each phone number you keep is billed monthly, and the fee depends on the country. Recordings, transcripts, and AI call summaries are included at no extra charge.

Seats

Agents are unlimited on every plan, including Free. Add five or fifty, your bill stays the same.

“We've used most of the bigger CS platforms out there, from Zendesk to Gorgias, and while Commslayer may not have all of the features and integrations, the delta is INSANE.”

Dr. Evan Zhao

Founder, Pacagen

Pacagen

Compare features

Compare features
Feature Free $0 Plus $39–$199 Scale $299–$2,999 Enterprise Custom

Volume
A conversation is any email, live chat, or DM thread where you reply at least once. Each thread counts once per month, no matter how many messages back and forth. 300 800–4,000 6,000–60,000 Custom
Replies sent by the AI agent directly to customers. AI drafts are tracked in a separate pool. 300 1,600–8,000 12,000–90,000 Custom
Suggested replies your team can edit before sending. Tracked in a separate monthly pool from AI agent messages. 300 1,600–8,000 12,000–90,000 Custom
Comments on Instagram, Facebook & TikTok posts are never counted toward your conversation volume. not metered Unlimited Unlimited Unlimited Unlimited
What you pay above your included volume. Set a $0 cap in billing if you want a hard ceiling at your plan price. per conv / per AI msg Hard cap $0.15/$0.075 $0.15/$0.075 Negotiated

AI
AI that handles whole conversations end-to-end. Cancels orders, edits items, changes shipping, holds fulfillment, issues refunds, manages subscriptions, and escalates only when needed. Included Included Included Included
Pre-written reply suggestion on every ticket. Uses your help docs and Shopify data so reps just edit and hit send. Included Included Included Included
AI tags incoming conversations by topic and triggers actions: auto-resolve, route to teams, set priority, snooze, or hide from inbox. Not included Included Included Included
Inbound messages translated into your agent’s language. Replies translated back to the customer’s language. Not included Included Included Included
AI summarizes long conversation threads so you can catch up at a glance. Not included Included Included Included
AI replies to Instagram and Facebook comments (rate-limited to protect your ad account), hides spam, and escalates the rest to your inbox. Not included Included Included Included

Channels
Connect Gmail, Outlook, or custom domains. Customers receive replies as normal email. Included Included Included Included
Embeddable chat widget for your storefront. Included Included Included Included
Connect WhatsApp Business via Meta Business Suite. Conversations land in Commslayer alongside your other channels. Included Included Included Included
DMs from your Meta business accounts unified with your other channels. Included Included Included Included
On the roadmap. Email karri@commslayer.com if SMS is critical for you. coming soon Included Included Included Included

Customer self-service
Customers update contact info, edit shipping, change quantity, swap variants, or cancel orders directly in chat. No agent needed. Not included Included Included Included
An order editing widget on the Shopify thank-you page so customers can fix mistakes right after purchase. Not included Included Included Included
An order editing widget embedded inside Shopify customer account pages. Not included Included Included Included
Host your help center at help.yourstore.com. Articles are indexed by Google. Included Included Included Included

Automation
Rules that assign conversations to agents or teams based on inbox, label, keywords, language, or sender. Also resolve, label, mute, or send messages automatically. Included Included Included Included
One-click action sequences. Chain things like assign, label, send reply, refund, or resolve into a single button. Included Included Included Included
Send conversation events to your own systems in real time. Included Included Included Included
Let the AI agent call external APIs during conversations. Build refunds, third-party lookups, or anything else via Zapier, n8n, or your own webhooks. Included Included Included Included

Integrations
Customer, order, and product context inside every conversation. AI can cancel orders, edit items, change shipping, hold fulfillment, issue refunds, and tag orders directly in Shopify. Included Included Included Included
Customer reviews appear in the sidebar. New reviews create tickets in a dedicated inbox where you can reply publicly, reply privately, or hide them. Included Included Included Included
Loop subscriptions in the sidebar. AI can cancel, reactivate, or reschedule on the customer’s behalf, with verification and guardrails. Included Included Included Included
Recharge subscriptions in the sidebar. AI can cancel or delay upcoming orders on the customer’s behalf, with verification and guardrails. Included Included Included Included
Skio subscriptions in the sidebar. AI can cancel, pause, or reschedule on the customer’s behalf, with verification and guardrails. Included Included Included Included
Appstle subscriptions in the sidebar. AI can cancel, pause, skip the next order, or reschedule on the customer’s behalf. Included Included Included Included
Stay AI subscriptions in the sidebar. AI can cancel, pause, skip the next order, or reschedule on the customer’s behalf. Included Included Included Included
Kaching subscriptions in the sidebar. AI can cancel, pause, skip the next order, or reschedule on the customer’s behalf. Included Included Included Included
Rivo loyalty points, VIP tier, and rewards in the sidebar. Agents can adjust points or redeem a reward for the customer, and every change is logged as a private note. Included Included Included Included

Team & developer
Add as many team members as you want. Same price on every plan. Included Included Included Included
Group agents into teams for routing and reporting. Assign team members to specific inboxes. Included Included Included Included
Programmatic access to read and write conversations, contacts, articles, and more. Included Included Included Included
Run all of Commslayer from Claude, ChatGPT, or any MCP-compatible AI tool. Full read and write: conversations, contacts, articles, automations, AI agent settings, and reports. Included Included Included Included

Support & success
Reach our team by email or live chat during business hours. Included Included Included Included
Faster response on your support requests. Not included Not included Included Included
A direct Slack channel with our team for fast support and product feedback. Not included Not included Included Included
A named Commslayer contact who knows your account and proactively helps you grow. Not included Not included Included Included
A direct line to our engineering team for technical questions. Not included Not included Not included Included
Tailored contract terms and SLA on Enterprise. Not included Not included Not included Included

Frequently asked questions

How billing works, what is included, and how larger brands buy.

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What counts as a billable conversation?

An email, live chat, or DM thread where your team replies at least once. Each thread counts once per month, no matter how many messages are exchanged. Social media comments are unlimited and do not count toward your plan.

Is the AI agent included in the plan price?

Yes. Every plan includes AI agent replies and a separate allowance for AI drafts. The allowances are designed to cover the full conversation volume included in your plan, so you are not charged a separate fee per AI resolution.

Do AI agent replies and drafts share the same allowance?

No. AI agent replies and AI drafts have separate monthly allowances. Using drafts does not reduce the number of replies the AI agent can send.

What happens if I go over my plan’s included volume?

We recommend moving to the next volume tier rather than relying on overages. You can also set a monthly spending cap, including a cap of $0, to prevent unexpected charges.

How am I billed?

Billing runs through Shopify, so Commslayer charges appear on your Shopify bill.

Do you charge per team member?

No. Every plan, including Free, includes unlimited team members.

Do I have to sign an annual contract?

No. Plans are month to month, with no exit fee. You can upgrade, downgrade, or cancel as your needs change.

Can I try Commslayer before paying?

Yes. You can use the Free plan or start a 14-day trial of a paid plan. You will not be charged until the trial ends.

Why is Commslayer cheaper than other helpdesks?

Before Commslayer, we built and ran Lifetimely, so we know how to operate a Shopify app efficiently. We keep our team lean, without unnecessary layers of salespeople. We are bootstrapped and profitable, so there is no VC tax built into our pricing. Our goal is to match the cheapest comparable competitor already operating at scale.

Does migration cost extra?

No. Migration is free. Our importers move your ticket history and contacts from supported helpdesks, and every plan includes email and chat support. Scale also includes hands-on AI agent setup and a shared Slack channel with our team.

Can I get a custom plan?

Yes. We create custom plans for high-volume brands handling 60,000 or more billable conversations per month.

Can we run a proof of concept before committing?

Yes. For brands handling 30,000 or more billable conversations per month, we can run a proof of concept using your support workflows before you migrate or commit to a custom plan.

Is voice included in the plan price?

Voice is available, but calls are billed per minute and phone numbers are billed monthly. Rates depend on the call destination and the phone number’s country. Recordings, transcripts, and AI call summaries are included at no extra charge.

Ready to try?

Start on the free plan, let the AI agent draft, and move up a tier only when the volume actually asks for it.

Start free Want to talk? Book a demo
  • Free plan
  • 14 day trial on paid plans
  • Cancel anytime
App Store 4.9
Shopify brands 3000+
migrated 1500+