Pricing
You only pay for conversations you reply to. AI agent replies and drafts come with every plan.
Billable conversations / month
10
Free
For small stores and solo founders
Best fit
$
0
/ month
300
Conversations
300
AI agent messages
300
AI drafts
~$0.05 per AI resolution
Save $200/mo vs G*rgias
Includes:
AI agent + AI drafts
All channels & integrations
Free
For small stores and solo founders
Best fit
$
0
/ month
300
Conversations
300
AI agent messages
300
AI drafts
~$0.05 per AI resolution
Save $200/mo vs G*rgias
Includes:
AI agent + AI drafts
All channels & integrations
Free
For small stores and solo founders
Best fit
$
0
/ month
300
Conversations
300
AI agent messages
300
AI drafts
~$0.05 per AI resolution
Save $200/mo vs G*rgias
Includes:
AI agent + AI drafts
All channels & integrations
Free
For small stores and solo founders
Best fit
$
0
/ month
300
Conversations
300
AI agent messages
300
AI drafts
~$0.05 per AI resolution
Save $200/mo vs G*rgias
Includes:
AI agent + AI drafts
All channels & integrations
Plus
For stores with a small support team
$
39
/ month
800
Conversations
1,600
AI agent messages
1,600
AI drafts
~$0.05 per AI resolution
Save $661/mo vs G*rgias
Everything in Free, plus:
Auto-labels, auto-translate, summaries
Self-serve order editing
Social media moderation
Plus
For stores with a small support team
$
39
/ month
800
Conversations
1,600
AI agent messages
1,600
AI drafts
~$0.05 per AI resolution
Save $661/mo vs G*rgias
Everything in Free, plus:
Auto-labels, auto-translate, summaries
Self-serve order editing
Social media moderation
Scale
For high-volume support teams
$
299
/ month
6,000
Conversations
12,000
AI agent messages
12,000
AI drafts
~$0.05 per AI resolution
Save $4,201/mo vs G*rgias
Everything in Plus, plus:
Shared Slack channel with the team
AI agent setup services
Priority response time
Scale
For high-volume support teams
$
299
/ month
6,000
Conversations
12,000
AI agent messages
12,000
AI drafts
~$0.05 per AI resolution
Save $4,201/mo vs G*rgias
Everything in Plus, plus:
Shared Slack channel with the team
AI agent setup services
Priority response time
Enterprise
For enterprise teams
Custom
60k+
Conversations
Negotiated
Pricing & SLAs
Everything in Scale, plus:
Tailored plan
Higher limits
Dedicated account manager
Enterprise
For enterprise teams
Custom
60k+
Conversations
Negotiated
Pricing & SLAs
Everything in Scale, plus:
Tailored plan
Higher limits
Dedicated account manager
A billable conversation is an email, live chat, or DM where you reply at least once.
Social media comments are unlimited and don't count toward your plan.
A billable conversation is an email, live chat, or DM where you reply at least once. Social media comments are unlimited and don't count toward your plan.
From 107+ reviews by Shopify founders
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THE. BEST. VALUE. HELPDESK.
We've used most of the bigger CS platforms, from Zendesk to Gorgias. The delta is INSANE.
Dr. Evan Zhao
Founder, Pacagen
We ditched Gorgias for Commslayer
We ditched Gorgias for Commslayer
Every MF is trying to increase prices and suck blood out of ecom brands. Go with Karri.
If you have not signed up, do so ASAP.
This is not a paid endorsement. We love the platform that much.
Isaac Medeiros
Founder, Mini Katana
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4.9
Based on Shopify App Store reviews
Billing
How billing works
Conversations
Conversations
Any email, live chat, or DM thread where you reply at least once.
Each thread bills once per month, no matter how many messages back and forth.
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path d="M 6.988 0 C 10.621 0.003 13.648 2.786 13.956 6.406 C 14.265 10.026 11.752 13.28 8.172 13.898 L 8.172 9.813 L 9.892 9.813 L 10.219 7.627 L 8.172 7.627 L 8.172 6.209 C 8.172 5.611 8.457 5.029 9.375 5.029 L 10.305 5.029 L 10.305 3.166 C 9.759 3.076 9.207 3.027 8.653 3.019 C 6.966 3.019 5.863 4.065 5.863 5.959 L 5.863 7.626 L 3.988 7.626 L 3.988 9.811 L 5.863 9.811 L 5.863 13.907 C 2.269 13.315 -0.271 10.066 0.023 6.436 C 0.317 2.805 3.346 0.006 6.988 0 Z" fill="rgb(46, 104, 246)" height="13.906999999999996px" id="j1p20zu_c" transform="translate(3 3)" width="13.981810389338975px"/></svg>)
Social
Social
Instagram, Facebook, & TikTok comments are unlimited, on every plan
Other helpdesks charge $99/mo as an add-on. We don't.
Overage
Overage
Above your plan: $0.15 per extra conversation, $0.075 per extra AI agent message.
Set a monthly spending cap in billing if you want a hard ceiling.
Seats
Seats
Agents are unlimited on every plan, including Free
Add five or fifty, your bill stays the same.
Free
Free
$
$
0
0
0
For testing or low volume
Plus
Plus
$
$
39
39
39
For growing stores
Scale
Scale
$
$
299
299
299
For high-volume stores
Enterprise
Enterprise
For 60k+ or custom needs
Comparison
Compare plans
Free
Basic
Plus
Enterprise
Volume & limits
Free
Basic
Plus
Enterprise
Support conversations / month
300
800–4,000
6,000–60,000
Custom
AI agent messages / month
300
1,600–8,000
12,000–90,000
Custom
AI drafts / month
300
1,600–8,000
12,000–90,000
Custom
Social media comments
don't count toward plan
Unlimited
Unlimited
Unlimited
Unlimited
Above-plan rate
per conversation / per AI agent message
Hard cap on Free
$0.15 / $0.075
$0.15 / $0.075
Negotiated
Agents (seats)
Unlimited
Unlimited
Unlimited
Unlimited
AI
AI agent (replies & actions)
AI drafts on every ticket
Auto-labels
—
Auto-translate
—
AI summaries
—
Social media moderation
—
Channels
Live chat
Instagram & Facebook DMs
SMS
coming soon
Customer self-service
Order editing in chat
—
Order editing on checkout thank-you page
—
Order editing in Shopify customer accounts
—
Help center on your domain
Automation
Auto-assign & routing
Macros
Webhooks
Custom actions
Integrations
Shopify
Judge.me
Loop
Recharge
Skio
Appstle Subscriptions
Stay AI
Kaching subscriptions
Team & developer
Unlimited agents
Teams & permissions
REST API
Connect Claude & ChatGPT
Support & success
Email & chat support
Priority response
—
—
Shared Slack channel
—
—
Dedicated success manager
—
—
Named technical contact
—
—
—
Volume & limits
Support conversations / month
300
800–4,000
6,000–60,000
Custom
AI agent messages / month
300
1,600–8,000
12,000–90,000
Custom
AI drafts / month
300
1,600–8,000
12,000–90,000
Custom
Social media comments
don't count toward plan
Unlimited
Unlimited
Unlimited
Unlimited
Above-plan rate
per conversation / per AI agent message
Hard cap on Free
$0.15 / $0.075
$0.15 / $0.075
Negotiated
Agents (seats)
Unlimited
Unlimited
Unlimited
Unlimited
AI
AI agent (replies & actions)
AI drafts on every ticket
Auto-labels
—
Auto-translate
—
AI summaries
—
Social media moderation
—
Channels
Live chat
Instagram & Facebook DMs
SMS
coming soon
Customer self-service
Order editing in chat
—
Order editing on checkout thank-you page
—
Order editing in Shopify customer accounts
—
Help center on your domain
Automation
Auto-assign & routing
Macros
Webhooks
Custom actions
Integrations
Shopify
Judge.me
Loop
Recharge
Skio
Appstle Subscriptions
Stay AI
Kaching subscriptions
Team & developer
Unlimited agents
Teams & permissions
REST API
Connect Claude & ChatGPT
Support & success
Email & chat support
Priority response
—
—
Shared Slack channel
—
—
Dedicated success manager
—
—
Named technical contact
—
—
—
Volume & limits
Support conversations / month
300
800–4,000
6,000–60,000
Custom
AI agent messages / month
300
1,600–8,000
12,000–90,000
Custom
AI drafts / month
300
1,600–8,000
12,000–90,000
Custom
Social media comments
don't count toward plan
Unlimited
Unlimited
Unlimited
Unlimited
Above-plan rate
per conversation / per AI agent message
Hard cap on Free
$0.15 / $0.075
$0.15 / $0.075
Negotiated
Agents (seats)
Unlimited
Unlimited
Unlimited
Unlimited
AI
AI agent (replies & actions)
AI drafts on every ticket
Auto-labels
—
Auto-translate
—
AI summaries
—
Social media moderation
—
Channels
Live chat
Instagram & Facebook DMs
SMS
coming soon
Customer self-service
Order editing in chat
—
Order editing on checkout thank-you page
—
Order editing in Shopify customer accounts
—
Help center on your domain
Automation
Auto-assign & routing
Macros
Webhooks
Custom actions
Integrations
Shopify
Judge.me
Loop
Recharge
Skio
Appstle Subscriptions
Stay AI
Kaching subscriptions
Team & developer
Unlimited agents
Teams & permissions
REST API
Connect Claude & ChatGPT
Support & success
Email & chat support
Priority response
—
—
Shared Slack channel
—
—
Dedicated success manager
—
—
Named technical contact
—
—
—
Commslayer vs alternatives
How Commslayer stacks up against the incumbents' comparable plans:
Company
Commslayer
Gorgias
Richpanel
Re:amaze
Cost comparison
VC funding
Bootstrapped
$104M raised
$2.5M (Sequoia)
GoDaddy-owned
Pricing model
Per account
Per ticket + per AI resolution
Per seat
Per seat
Monthly cost (5 agents, 2K conversations, full AI + social moderation)
$99
~$810
$699+ (no AI agent)
$245+ (no AI agent, social moderation, or branding removal)
Pricing
AI agent
All channels
Email + chat only
No (copilot only)
Beta, no actions
AI drafts
No
AI social moderation
No
$99/mo add-on
No
AI order actions
No
No
Self-service order editing
No
$100+/mo add-on
No
Help center
Free
Free
$100+/mo add-on
Free
Commslayer
Gorgias
Richpanel
Re:amaze
Cost comparison
VC funding
Bootstrapped
$104M raised
$2.5M (Sequoia)
GoDaddy-owned
Pricing model
Per account
Per ticket + per AI resolution
Per seat
Per seat
Monthly cost (5 agents, 2K conversations, full AI + social moderation)
$99
~$810
$699+ (no AI agent)
$245+ (no AI agent, social moderation, or branding removal)
Pricing
AI agent
All channels
Email + chat only
No (copilot only)
Beta, no actions
AI drafts
No
AI social moderation
No
$99/mo add-on
No
AI order actions
No
No
Self-service order editing
No
$100+/mo add-on
No
Help center
Free
Free
$100+/mo add-on
Free
Company
Commslayer
Gorgias
Richpanel
Re:amaze
Cost comparison
VC funding
Bootstrapped
$104M raised
$2.5M (Sequoia)
GoDaddy-owned
Pricing model
Per account
Per ticket + per AI resolution
Per seat
Per seat
Monthly cost (5 agents, 2K conversations, full AI + social moderation)
$99
~$810
$699+ (no AI agent)
$245+ (no AI agent, social moderation, or branding removal)
Pricing
AI agent
All channels
Email + chat only
No (copilot only)
Beta, no actions
AI drafts
No
AI social moderation
No
$99/mo add-on
No
AI order actions
No
No
Self-service order editing
No
$100+/mo add-on
No
Help center
Free
Free
$100+/mo add-on
Free
What’s the best for you?
Why the incumbents might be better for you (for now)
Your store is spitting out cash and you want to spend more on software
SMS support is essential
You think VC backed apps won’t need to raise prices and further rounds to pay their investors
Reasons to select
Commslayer
You like cheap but weirdly good apps
You don’t want to be ripped off for simple software
You want robust team management features
You are open to betting on the same team who brought Lifetimely to life
FAQ
Frequently Asked Questions
What counts as a support conversation?
Any email, live chat, or DM where you reply at least once. Social media comments don't count and are unlimited.
What counts as a support conversation?
Any email, live chat, or DM where you reply at least once. Social media comments don't count and are unlimited.
Are agents really unlimited on every plan?
Yes. Add as many teammates as you want, on every plan including Free. We don't charge per seat.
Are agents really unlimited on every plan?
Yes. Add as many teammates as you want, on every plan including Free. We don't charge per seat.
What happens if I exceed my plan?
By default you'll pay $0.10 per extra conversation and $0.05 per extra AI agent message. Don't want any overage? Set your spending cap to $0 in billing. AI usage stops the moment you hit your plan limit, and your bill never goes above your monthly plan price.
What happens if I exceed my plan?
By default you'll pay $0.10 per extra conversation and $0.05 per extra AI agent message. Don't want any overage? Set your spending cap to $0 in billing. AI usage stops the moment you hit your plan limit, and your bill never goes above your monthly plan price.
What counts as a billable AI agent message?
AI agent messages (replies sent to customers) and AI drafts (suggested replies for your team) are tracked as two separate monthly pools. Each plan includes an allowance of each.
What counts as a billable AI agent message?
AI agent messages (replies sent to customers) and AI drafts (suggested replies for your team) are tracked as two separate monthly pools. Each plan includes an allowance of each.
Can I switch plans or volume tiers anytime?
Yes. Upgrade or downgrade in settings anytime. Changes take effect on your next billing cycle.
Can I switch plans or volume tiers anytime?
Yes. Upgrade or downgrade in settings anytime. Changes take effect on your next billing cycle.
Can I set a spending cap?
Yes. Set any monthly overage cap in billing, including $0. With a $0 cap, AI usage stops the moment you hit your plan limit and you'll never be charged a cent above your monthly plan price. Set a higher cap if you want some headroom for occasional overage.
Can I set a spending cap?
Yes. Set any monthly overage cap in billing, including $0. With a $0 cap, AI usage stops the moment you hit your plan limit and you'll never be charged a cent above your monthly plan price. Set a higher cap if you want some headroom for occasional overage.
How much ticket history can you import?
You can run a one-click full migration from G*rgias, Zendesk, Help Scout, Re:amaze, Freshdesk, or Richpanel.
How much ticket history can you import?
You can run a one-click full migration from G*rgias, Zendesk, Help Scout, Re:amaze, Freshdesk, or Richpanel.
Can I connect multiple Shopify stores?
Yes. Manage all your Shopify stores from one Commslayer account.
Can I connect multiple Shopify stores?
Yes. Manage all your Shopify stores from one Commslayer account.
Can I use Commslayer if I'm not on Shopify?
Not right now. We're focused on making this great for Shopify first.
Can I use Commslayer if I'm not on Shopify?
Not right now. We're focused on making this great for Shopify first.
Try it free. If it works, cancel your expensive helpdesk.
Want updates when we ship good stuff?
Drop your email to get product updates (not spam).
Try it free. If it works, cancel your expensive helpdesk.
Want updates when we ship good stuff?
Drop your email to get product updates (not spam).
Try it free. If it works, cancel your expensive helpdesk.
Want updates when we ship good stuff?
Drop your email to get product updates (not spam).
Try it free. If it works, cancel your expensive helpdesk.
Want updates when we ship good stuff?
Drop your email to get product updates (not spam).