Choose your plan

An email, live chat, or DM thread that gets at least one reply, from your team or the AI agent. Each conversation counts once, however many messages go back and forth. Comments on Instagram, Facebook, and TikTok are unlimited and do not count toward your plan.

Yes. Every plan with AI includes a monthly allowance of AI agent messages and a separate allowance of the same size for AI drafts, with no fee per resolution. Each reply the AI agent sends counts as one message, and so does each action it takes, such as a refund, an order edit, or routing a conversation to a teammate. Lookups, like checking an order or searching your help articles, do not count.

Your plan is not upgraded automatically, and your team can keep replying. On paid plans, extra conversations are $0.15 each, and on plans with AI extra AI agent messages and AI drafts are $0.075 each. You can set a monthly spending cap, including $0, to limit pay-as-you-go charges. The Free plan has no pay-as-you-go, so its AI stops at the allowance.

The AI agent keeps replying at $0.075 per message until your spending cap is reached. If the cap is $0 or used up, it stops replying, conversations stay in your inbox for your team, and AI drafts keep working from their own allowance. It starts again when you raise the cap, move to a bigger plan, or your next 30-day billing period begins.

Yes. Set a monthly spending cap in Settings → Usage & billing, including $0. When it is reached, the AI agent and AI drafts pause until you raise it or your next billing period starts. When you start a paid plan the suggested cap is $150, and you can change it before you confirm.

Yes. Plans are month to month with no annual contract and no exit fee, so you can move up for a busy season and back down afterwards. You change plans yourself in Settings → Subscription.

Choose the tier that covers the conversations you reply to in a month, counting every channel together. For example, 10,000 conversations a month fits Scale 12K at $799 a month, which includes 24,000 AI agent messages, or BYOAI 12K at $599 with your own AI. The slider on the pricing page shows the price for your volume.

Yes. Paid plans start with a 14-day free trial, which you approve in Shopify when you pick the plan. If you are still on a paid plan when the trial ends, billing starts automatically through Shopify. Switching to another paid plan during the trial keeps the days you have left, and moving to Free before it ends means the plan is never charged.

Switch to the Free plan in Settings → Subscription, or uninstall the app from Shopify. Your paid plan ends right away, and any pay-as-you-go usage up to that point is still billed. Billing runs through Shopify, so charges and credits appear on your Shopify bill.

No. Every plan, including Free, includes unlimited team members.

Yes. Every paid step has a bring-your-own-AI plan for about 25% less, with the same conversations. Commslayer runs no AI on it, so there is no AI agent, AI drafts, or other AI features from us. Connect your own AI through the API, MCP, and webhooks. You can move to a plan with our AI agent at any time in Settings → Subscription.

Yes. The REST API, MCP access, and webhooks are included on every current plan, including Free. A reply sent through the API or MCP counts toward your conversation allowance like any other reply.

No. Voice is pay as you go on top of a paid plan. Calls are billed per minute and each phone number has a monthly fee, with rates that depend on the call destination and the phone number’s country. On plans with AI, when Voice AI answers, it adds $0.20 per minute on top of the call rate. Recordings, transcripts, and AI call summaries are included at no extra charge.

No. Migration is free. Our importers move your ticket history and contacts from supported helpdesks, and every plan includes email and chat support. Scale also includes hands-on AI agent setup and a shared Slack channel with our team.

Yes. We create custom plans for brands handling 45,000 or more billable conversations per month. From 30,000 per month we can also run a proof of concept on your support workflows before you migrate or commit.

We have built and run Shopify apps before, so we know how to operate one efficiently. We keep our team lean, without unnecessary layers of salespeople. We are bootstrapped and profitable, so there is no VC tax built into our pricing. Our goal is to match the cheapest comparable competitor already operating at scale.