Meet our AI agent
AI that actually resolves customer issues
Modifies orders, processes refunds, handles complex requests. Not just chat.
Built for Shopify, trained on your business
Modifies orders directly
Cancel orders: Stops fulfillment and processes refunds automatically
Update shipping address: Changes delivery details before items ship
Swap items: Change sizes, colors, or variants with price adjustments
Hold fulfillment: Pauses orders while issues get resolved
Process refunds: Stops fulfillment, restock items, processes refunds
Tag orders: Adds tags to Shopify orders for filtering and tracking
Plus standard helpdesk actions: Assigns tickets, adds notes, escalates to your team
Learns from your data
Take actions instantly
Built for Shopify, trained on your business
Modifies orders directly
Cancel orders: Stops fulfillment and processes refunds automatically
Update shipping address: Changes delivery details before items ship
Swap items: Change sizes, colors, or variants with price adjustments
Hold fulfillment: Pauses orders while issues get resolved
Process refunds: Stops fulfillment, restock items, processes refunds
Tag orders: Adds tags to Shopify orders for filtering and tracking
Plus standard helpdesk actions: Assigns tickets, adds notes, escalates to your team
Learns from your data
Take actions instantly
Built for Shopify, trained on your business
Modifies orders directly
Cancel orders: Stops fulfillment and processes refunds automatically
Update shipping address: Changes delivery details before items ship
Swap items: Change sizes, colors, or variants with price adjustments
Hold fulfillment: Pauses orders while issues get resolved
Process refunds: Stops fulfillment, restock items, processes refunds
Tag orders: Adds tags to Shopify orders for filtering and tracking
Plus standard helpdesk actions: Assigns tickets, adds notes, escalates to your team
Learns from your data
Take actions instantly
Built for Shopify, trained on your business
Modifies orders directly
Cancel orders: Stops fulfillment, restock items, processes refunds
Update shipping address: Fixes addresses before packages ship
Swap items: Change sizes, colors, or variants with price adjustments
Hold fulfillment: Stops fulfillment, restock items, processes refunds
Process refunds: Stops fulfillment, restock items, processes refunds
Tag orders: Stops fulfillment, restock items, processes refunds
Plus standard helpdesk actions: Assign tickets, add notes, escalate to humans
Modifies orders directly
Learns from your data
Your product catalog and store pages
Help center articles
Return policies and FAQs
Custom guidance you write
Curated past support conversations
Learns from your data
Take actions instantly
Test show 40% of tickets resolved without human help. Works 24/7 across email, chat, DMs, and social comments.
Take actions instantly
Built for Shopify, trained on your business
Modifies orders directly
Cancel orders: Stops fulfillment, restock items, processes refunds
Update shipping address: Fixes addresses before packages ship
Swap items: Change sizes, colors, or variants with price adjustments
Hold fulfillment: Stops fulfillment, restock items, processes refunds
Process refunds: Stops fulfillment, restock items, processes refunds
Tag orders: Stops fulfillment, restock items, processes refunds
Plus standard helpdesk actions: Assign tickets, add notes, escalate to humans
Learns from your data
Take actions instantly
Built for Shopify, trained on your business
Modifies orders directly
Cancel orders: Stops fulfillment, restock items, processes refunds
Update shipping address: Fixes addresses before packages ship
Swap items: Change sizes, colors, or variants with price adjustments
Hold fulfillment: Stops fulfillment, restock items, processes refunds
Process refunds: Stops fulfillment, restock items, processes refunds
Tag orders: Stops fulfillment, restock items, processes refunds
Plus standard helpdesk actions: Assign tickets, add notes, escalate to humans
Learns from your data
Take actions instantly
Built for Shopify, trained on your business
Modifies orders directly
Cancel orders: Stops fulfillment, restock items, processes refunds
Update shipping address: Fixes addresses before packages ship
Swap items: Change sizes, colors, or variants with price adjustments
Hold fulfillment: Stops fulfillment, restock items, processes refunds
Process refunds: Stops fulfillment, restock items, processes refunds
Tag orders: Stops fulfillment, restock items, processes refunds
Plus standard helpdesk actions: Assign tickets, add notes, escalate to humans
Learns from your data
Take actions instantly
AI toolkit
Build your perfect AI support agent
Complete toolkit for training, testing, and deploying AI to your support
Test before going live
Test before going live
Playground simulates with real customer conversations. See exactly what the AI will do before it touch real tickets.
Playground simulates with real customer conversations. See exactly what the AI will do before it touch real tickets.
Works everywhere
Works everywhere
Email, chat, DMs, Social-comments — one AI across all channels. No switching between tools.
Email, chat, DMs, Social-comments — one AI across all channels. No switching between tools.
Smart escalation
Smart escalation
Knows when to hand off to humans. Complex issues get routed with full context and suggested solutions.
Knows when to hand off to humans. Complex issues get routed with full context and suggested solutions.
Support in 80+ languages
Support in 80+ languages
Works in 80+ languages without configuration. Detects language, responds naturally, maintains context across conversations.
Works in 80+ languages without configuration. Detects language, responds naturally, maintains context across conversations.
Shopify native
Shopify native
Actually modifies Shopify orders — refunds, cancellations, address changes. Not just chat responses.
Actually modifies Shopify orders — refunds, cancellations, address changes. Not just chat responses.
Switched from Gorgias
Switched from Gorgias
This product, this team - don't hesitate even for a second. The solution delivers as promised, actually it's better than advertised. This is the next coming of judge.me only in the CX space. Proceed without hesitation.
This product, this team - don't hesitate even for a second. The solution delivers as promised, actually it's better than advertised. This is the next coming of judge.me only in the CX space. Proceed without hesitation.
This product, this team - don't hesitate even for a second. The solution delivers as promised, actually it's better than advertised. This is the next coming of judge.me only in the CX space. Proceed without hesitation.
Ryan Zagata
Ryan Zagata
Ryan Zagata
President at Brooklyn Bicycle Co.
President at Brooklyn Bicycle Co.
President at Brooklyn Bicycle Co.
Try it free. If it works, cancel your expensive helpdesk.
Want updates when we ship good stuff?
Drop your email to get product updates (not spam).
Try it free. If it works, cancel your expensive helpdesk.
Want updates when we ship good stuff?
Drop your email to get product updates (not spam).
Try it free. If it works, cancel your expensive helpdesk.
Want updates when we ship good stuff?
Drop your email to get product updates (not spam).
Try it free. If it works, cancel your expensive helpdesk.
Want updates when we ship good stuff?
Drop your email to get product updates (not spam).
Copyright © Actuals oy
Copyright © Actuals oy
Copyright © Actuals oy
Copyright © Actuals oy