New reports, AI agent got smarter and more!

New reports

We previously built Lifetimely, one of the biggest analytics apps for Shopify. So naturally we tried to put zero effort into Commslayer's reporting. But after getting yelled at by enough CX managers, fine, here you go.

The new reports have actual metrics now. Resolved tickets, response times, CSAT scores. Still not perfect, but leagues better than the garbage we had before.

Report numbers are clickable now. See the actual tickets behind each metric:

AI agent got smarter

• We fixed the intent/guidance detection that was totally working fine before. Spoiler: it wasn't.

• BIG: The AI agent now browses tracking links automatically! Won't just rely on Shopify's "in transit" state but it will also see what's on the actual tracking page. Yes, this should've been there from day one.

• BIG: the agent can now validate discount codes. No more generic "check the spelling" responses when customers say their code isn't working. The agent actually checks if the code exists, if it's expired, usage limits, minimum purchase requirements, everything

• Your logged-in Shopify customers get recognized in chat now

• The agent is more relaxed about order verification for tracking requests on email if request comes from the email address associated an order

• Added guidance metrics so you can see what's matching

• Multi-language support is better too: your French customers can complain properly

Manager role

New user role: Manager. Has access to everything except adding/removing team members. For when you want someone to configure AI but don't trust them with the nuclear codes.

And bunch of small fixes like….

…customer orders on the sidebar now show newest first.