Contact reasons

A new field where AI fills in why each customer contacted you with its own reports.

Yes yes, we already have autolabels. But many teams were doing this manually and asking for a proper field, so here it is. Autolabels still work fine if you'd rather use those.

Reasons nest under top-level categories and the AI suggests new ones based on what's coming in. There’s also neat reporting available:

Go set it up at Settings → Contact reasons (Only available on Plus 💰 )

Appstle Subscriptions integration

If you run subscriptions through Appstle, customer subscription data now shows up in the conversation panel. Same flow as Recharge, Skio, and Loop. The AI agent can also cancel, pause, reschedule, and skip the next order on a subscription.

Connect Appstle in Settings → Integrations

Setup AI agent actions in AI agent → Actions

Richpanel & Freshdesk importers

Richpanel importer is now live alongside Freshdesk importer. If you know any friends who’ve been waiting for these, let them know!

-Karri / cofounder