Two (and a quarter) update-worthy new Commslayer features this week:

FEATURE 1

You can now upload pdf, docx, csv and txt files to your AI agent's knowledge base:

Google Sheets integration might come later.

FEATURE 2

Our reporting still sucks. Maybe because we are traumatized by our past, our previous company being one of the largest analytics apps in Shopify. But we’ll get there.

New conversations report makes quality review for all you micromanagers easy. Click any ticket with bad metrics or low CSAT, review the content, copy the link and send the usual cryptic "???" to the assigned support rep to make their day.

Find it under Reports -> Conversations.

FEATURE 3

Button to copy a clean conversation link without view IDs and other URL clutter. I was cleaning up URLs I copy pasted to Slack every day so this had to be done. Small thing but saves a coffee break's worth of time every day.