AI agent can now talk to any external system during a conversation and let you finally build that overly complex n8n workflow you saw in your Linkedin feed 6 months ago. Works with Zapier webhooks, n8n workflows or any other API that accepts http requests.

• 📦 Create return labels in ShipStation and share the tracking link with the customer

• 📊 Log shipping issues to Google Sheets

• 🔔 Ping Slack when a VIP customer reaches out

• 🔄 Update order status in your 3PL

It reads the responses too. When the webhook returns data (a return label URL, a ticket number), the AI picks it up and uses it in the conversation.

Set one up in 10 minutes:

1. Go to AI agent → Actions → Custom actions

2. Create a new custom action

3. Take a screenshot of the screen and ask Claude / Chatgpt to help you

4. Test the request using the “Test” button that sends a test request to the endpoint

Pair it with a guidance rule to ensure the action triggers when you want it. The AI has its own will and right now it feels like you need to give it an extra kick to get it to run the action by mentioning it in your guidance.

We wrote a step-by-step for logging data to Google Sheets: https://app.commslayer.com/hc/help-center/articles/1769583884-log-ai-agent-data-to-google-sheets

And here’s a guide with examples for Zapier and n8n: https://app.commslayer.com/hc/help-center/articles/1768980277-custom-actions

Feel free to ask us if you are not sure if your use case can be done with this!