Last time we launched order editing on checkout thank you page and on chat: now editing widget is also available on customer account’s order status page. It’s a no brainer and reduces the number of tickets you’ll get.

Less tickets for the AI (and less $$$ for us) but someone had to do it, so better be us.

Go add it to your theme’s customer accounts in settings -> order editing.

There's also now inventory control available: order editing checks stock levels before letting customers make changes. You pick whether to check at the order's fulfillment location or across all locations.

Autolabels are now just labels

Agents were not previously able to remove labels from a convo which caused all kinds of nastiness. Fixing all this was a nasty process but it is now done: when creating a new label, you select if you want ai to automatically apply it

Still don’t understand why we decided to do two separate set of labels instead. Please shout at us when we release stupid slop like this again.

-Karri / cofounder