The AI-native helpdesk for Shopify stores
Move from Gorgias or Zendesk to a helpdesk built around AI, without retraining your team or paying incumbent prices.
4.9 on the Shopify App Store
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A modern helpdesk built to scale
Bring every support channel, customer conversation, Shopify order, and team workflow into one place.
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All support channels
Every conversation lands in the same queue, and the reply goes back out the way it came in. One inbox, one set of views, one report.
- Live chat
- Messenger
- TikTok
- Voice
- Judge.me
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Shopify actions from the sidebar
The customer’s orders and subscription sit beside the reply box, with the buttons your team would go to Shopify for.
- Refund
- Cancel order
- Hold fulfillment
- Duplicate for a reship
- Edit the order
- Edit the address
- Manage the subscription
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Assignments and internal notes
Route work to an agent or a whole team, and leave a private note the customer never sees.
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Labels, views, and macros
File conversations, save the filters your team works from, and run a repeated sequence of steps in one click.
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Reporting
Volume, response and resolution times, contact reasons, team performance, channel trends, and AI impact.
“IF YOU HAVE NOT SIGNED UP DO SO ASAP. THIS IS NOT A PAID ENDORSEMENT, WE LOVE THE PLATFORM THAT MUCH.”
Isaac Medeiros
Founder, Mini Katana
A chat widget on your own storefront
Add the chat widget to your store. Customers can ask questions, track orders, and make the order changes you allow without leaving the page. The AI agent answers first.
- Your branding. Use your logo, colors, and greeting on your own domain.
- Order lookup built in. Customers track and edit an order without opening a ticket.
- No starting over. When your team steps in, the conversation and Shopify order are already on the ticket.
“Big fan of Commslayer! Moved from Zendesk and it's just way more modern and easy to use.”
Jeremy Cai
Founder, Italic
Help every agent resolve tickets faster with AI
Every ticket gets a draft reply and summary. Commslayer can translate incoming and outgoing messages and apply contact reasons and labels automatically.
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A ready-to-send draft on every ticket
Each draft uses the customer’s details, Shopify order, previous messages, and your product knowledge. Send it as written or edit it in the reply box first.
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Offer global support with automatic translation
Let your existing team support customers across markets by automatically translating incoming messages and outgoing replies.
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Know the full story in seconds
Get an instant summary of every ticket so any agent can take over without reading the entire conversation.
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Turn contact reasons into action
Automatically classify every conversation so you can see which customer issues are growing and remove the causes behind them.
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Keep every queue organized automatically
Apply the right labels automatically so routing, views, and reporting stay clean as ticket volume grows.
“Currently AI agents are involved in more than 50% of our email tickets, and our CSAT scores have improved. Customers love how fast they can get responses and support to their problems.”
Jake Langley
Founder, Luma Nutrition
Know exactly how your support operation performs
Track demand, team performance, customer issues, channel volume, and AI impact from one reporting layer.
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Your support operation at a glance
See ticket volume, response and resolution times, contact reasons, team performance, channel trends, and AI impact.
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What customers need help with
See why customers contact you, which issues are growing, and where the business can remove friction.
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Agent performance
Compare workload, response speed, and CSAT across the team.
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AI impact
Measure how much work AI handles and where it improves speed and resolution.
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Channel trends
See which channels drive the most support volume and how demand changes over time, so you can plan coverage with confidence.
“We migrated one brand as a test, then moved every brand over and replaced the per-brand teams with one team inside the venture studio.”
Stefan Bay Jensen
Tech Lead, N/A Ventures
Run your entire helpdesk through MCP
Connect Claude, ChatGPT, or any MCP-compatible AI to Commslayer and let it run support workflows end to end.
Explore MCP & API-
Full control through MCP
Give any MCP-compatible AI full access to Commslayer’s support context and actions through one connection.
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REST API
Connect Commslayer to internal tools and custom workflows through a documented, scoped API.
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Bring your own AI agent
Connect your own agent to Commslayer’s channels, customer context, and human handover instead of rebuilding the support layer from scratch.
We migrate you for free
1500+ brands have already moved over with our importers for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer.
- Migration runs in the background
- Test everything before switching
- Complete in under 24 hours
- We train your team on any differences
Ready to try?
Import your tickets tonight, let the AI agent draft, and cancel Gorgias when it earns it.
- Free plan
- 14 day trial on paid plans
- Cancel anytime
