Answer the phone from the same inbox
Add a number, take and make calls in the browser, and let every call land as a ticket with the recording, transcript, and AI summary already on it.
4.9 on the Shopify App Store
The call becomes a ticket
A call opens the same conversation an email would, against the same customer and the same Shopify order. When it ends, the recording, the transcript, and an AI summary are already attached to it.
See the helpdeskEverything a phone line needs
Numbers, a menu, voicemail, and outbound calling — set up in the inbox settings rather than in a separate phone tool.
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A number in your country
Search by country, area code, or the digits you want, then buy it without leaving Commslayer. Local, toll-free, mobile, and national numbers.
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A phone menu that routes
Callers hear your greeting and press a key. Each option connects them to agents, sends them to voicemail, or plays a message.
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Voicemail and business hours
Ring for as long as you choose — 30 seconds by default — then take a message with your own greeting. Outside business hours, calls skip the ring.
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Calling back out
Return a call from the browser, from the conversation it belongs to. Outbound is billed by where the call goes.
“The main benefits for us so far have been much better integration with our subscription app, a small team that actually listens to our feature requests and moves fast, and AI features which are affordable.”
Sandy Eyre
Overherd
Uses Appstle subscriptions
Questions about phone
How numbers, routing, and per-minute billing work before you buy one.
Book a demo
Do I need a separate phone system?
No. Add a phone number in Commslayer and your team makes and receives calls in the browser, in the same inbox as email, chat, and social. If you already run Aircall, you can connect that account as a channel instead.
Where do the numbers come from?
You buy them inside Commslayer. Pick a country, narrow by area code or by the digits you want, and choose from what is available — local, toll-free, mobile, or national. A number you already own can be used instead, at no extra charge.
Can I get a number in any country?
Some countries require a regulatory identity check before a number can be bought, and a few also need a registered address. The check takes a few minutes to submit and is reviewed within a few business days.
What happens when nobody picks up?
The call rings your agents for as long as you set — 30 seconds by default — and then goes to voicemail with the greeting you wrote. Missed calls and voicemails both land in the inbox as conversations.
Can callers reach the right team without an agent transferring them?
Yes. The phone menu lets callers press a key for an option you named — Support, Sales, whatever fits. Each option either connects them to agents, sends them to voicemail, or plays a message, and it can route to a specific team.
Is the call recorded and written down?
Every call carries its recording, a transcript, and an AI summary on the conversation. All three are included at no extra charge.
How is voice billed?
Voice is pay as you go on top of your plan. Call time is billed per minute, including unanswered calls, and each phone number is billed monthly at a rate that depends on its country. Rates depend on where the call goes.
Can I stop it running up a bill?
Give each number a monthly spending limit and calls on that number stop once it is reached. Without one, the number bills up to your account’s pay-as-you-go limit instead.
Ready to try?
Add a number, point the menu at your teams, and take the next call in the same inbox as everything else.
- Free plan
- 14 day trial on paid plans
- Cancel anytime
