An AI agent built for ecommerce support
Automate ecommerce support around the clock with an AI agent that understands your customers, orders, and policies, and can take the same actions as your team.
4.9 on the Shopify App Store
“We handle around 300 tickets a day for a health supplements brand, and Commslayer has genuinely transformed how our team operates. The AI handles a huge chunk of our volume autonomously, freeing up our agents for cases that actually need a human touch.”
Marko Jankovic
CX Lead, Healthletic
Uses Appstle subscriptions
Handles support cases end to end
The AI agent can do everything your team can, from answering questions to updating orders and subscriptions, plus custom actions built for your workflows.
Built to resolve, not just reply
The agent has access to built-in actions across Shopify and your ecommerce apps, and can run custom actions for your workflows.
- Create an order
- Cancel an order
- Refund part or all of an order
- Refund to store credit
- Reship an order or selected items
- Hold fulfillment
- Change the shipping address
- Add, remove, swap, or change item quantities
- Tag an order
- Update marketing consent
- Cancel a subscription
- Pause a subscription
- Resume or reactivate a subscription
- Delay or reschedule the next order
- Skip the next order
- Offer a configured retention discount
- Recharge
- Loop, Skio, Appstle, Stay AI, and Kaching
- Escalate to a human
- Assign an agent or team
- Add a private note
- Add or remove labels
- Change priority or status
- Snooze or mute a conversation
- Resolve a conversation
- Create a new conversation
- Create a Shopify cart
- Add, remove, or update cart items
- Check and validate discounts
- Complete checkout
- Run a merchant-configured webhook
- Call an external API
Give the agent the same playbook as your team
It uses your products, website, help articles, customer history, orders, and subscriptions on every ticket. Add guidance for your policies, exceptions, and preferred responses.
Everything the agent needs to know
The agent uses your products, store pages, help articles, customer history, orders, subscriptions, and training responses when handling each case.
| Title | Active |
|---|---|
| Damaged in transit | |
| Missing stick packs | |
| Subscription too frequent | |
| Taste guarantee | |
| Wholesale enquiry |
| Article | Active |
|---|---|
| How do I take Daily Iron? | |
| What is in Daily Iron? | |
| How long does shipping take? | |
| How do I start a return or exchange? | |
| When does my subscription renew? |
| Page title | Active |
|---|---|
| Shipping policy | |
| Refund policy | |
| Subscription terms | |
| About Ironslayer | |
| Wholesale |
| Product | Active |
|---|---|
 Daily Iron — 30 Daily Sticks | |
 Daily Iron — 90-Day Supply | |
 Daily Iron — 5-Stick Trial Pack | |
 Daily Iron — 30 Sticks, Monthly | |
| Gift card |
Test on real tickets
Run support questions through the playground, review the answer and actions, then adjust the guidance.
“Currently AI agents are involved in more than 50% of our email tickets, and our CSAT scores have improved. Customers love how fast they can get responses and support to their problems.”
Jake Langley
Founder, Luma Nutrition
Built for your product category
It understands the products, questions, and policies specific to your category and takes the relevant actions, from subscription changes for supplements to size swaps for apparel.
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Subscriptions
Keeps subscribers subscribed
- Pauses, skips, and swaps handled in your billing app
- Saves cancels with the discount rules you set
- Next charge date and history on every ticket
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Apparel & footwear
Size swaps without the back-and-forth
- Exchanges and size swaps run straight in Shopify
- Lost or damaged orders reshipped on the spot
- Shipping addresses fixed before the order ships
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Beauty & skincare
Ingredient answers from your own docs
- Routine and ingredient questions answered from your help center
- Anything sensitive goes to a human first
- Refunds and replacements in Shopify
“Their AI is the best I've seen in the CS space”
The best helpdesk for the price (probably the best Helpdesk, period). Commslayer is developing new features so fast, making the experience better and better, while not charging the earth for it.
Jack Oswald
Founder, Cancha Bags
The same agent on every channel
Use the same instructions and customer context across email, live chat, and social DMs. Voice is coming soon.
Control how the agent goes live
Enable it at your own pace and choose exactly which support topics it can automate.
- Draft only The agent writes; your team reviews and sends.
- Approve first The agent plans the reply and action; a human approves.
- Only selected topics The rest waits for your team.
Stay in control of what the agent can do
Choose which actions it can take, set limits, require approval, and decide when a conversation goes to a human.
Set the agent’s limits
- Handover rules Send selected topics to a human, or let the customer ask for one.
- Action permissions Enable refunds, reships, order edits, and subscription changes one by one.
- Refund limits Set the maximum percentage and amount per refund, plus daily amount and count limits.
- Approval before acting Require a human to approve the reply and actions before anything is sent.
Improve your AI agent through MCP
Connect your preferred MCP-compatible agent to review conversations, identify why cases were handed to humans, and update the AI agent’s guidance and actions.
See what MCP can do
Integrations
- Shopify
- Recharge
- Loop
- Skio
- Appstle
- Stay AI
- Kaching
Hands-on support during setup and after launch
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Work directly with our team in Slack while you migrate and tune the setup.
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We help you migrate for free, then work with you to set up the AI agent and automate your support workflows.
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You talk directly to the people building Commslayer, so useful feedback turns into product changes fast.
Susan, Northwind 11:47 PM
Can we stop the AI touching anything with a health question in it?
Commslayer Founder 11:49 PM
Yes. Tag those as health questions and set the agent to draft only.
Susan, Northwind 11:50 PM
And I can see which ones it skipped?
Commslayer Founder 11:51 PM
Filter the inbox by that tag. A dedicated rule view ships Tuesday.
Susan is typing . . .
Commslayer is typing . . .
Susan is typing . . .
Commslayer is typing . . .
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New AI agent actions
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Major upgrade: Native customer portal
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Automations can now wait
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Social media comments have a new home
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MCP sending, 2FA, and where we are headed
- Connecting to Gorgias
- Conversations
- Contacts
- Macros
- Labels and tags
Survive Q4 without growing your support team
The AI agent is included in every plan, with no seat fees or per-resolution fees. Each plan includes a monthly AI allowance sized to cover its conversation volume.
Most brands pay 5 to 15% of their old Gorgias bill*
Old stack
6 subscriptions
- Helpdesk plan
- AI add on
- Phone tool
- Returns app
- Order editing app
- Moderation app
- Seat fees
- Per resolution fees
Everything on the left
AI agent included
Frequently asked questions
Answers to common questions about setup, control, pricing, and what the AI agent can handle.
Book a demo
Do I have to let the AI agent reply on its own?
No. Keep it in Draft only, or require approval before it sends a reply or takes an action. When you’re ready, let it handle only the topics you select.
Can I choose which topics and actions it handles?
Yes. Choose the topics it can handle and enable each action individually. You can also set refund limits and decide when a case goes to a human.
Can I test it before customers see it?
Yes. Use the playground to run real support cases through the agent, review its replies and actions, and adjust the guidance. Nothing is sent to a customer.
How much of our support can it automate?
Automating around 30% is straightforward for most brands. Reaching 50% or more takes additional guidance, testing, and workflows. Some brands handling over 200,000 tickets per month automate around 70%.
Can it take actions, or does it only reply?
It can take built-in actions across Shopify and supported ecommerce apps, including refunds, reships, order edits, subscription changes, and conversation routing. You can also add custom actions for your workflows.
How does it learn how we handle support?
Your Shopify products and store pages sync automatically. Add help articles, training responses, and guidance for the rest. Through MCP, your preferred AI agent can review past conversations and update Commslayer’s guidance and actions.
Will it sound like our team?
You can give it your tone, wording, and support rules, with different instructions for each channel. Use Draft only and the playground to refine its responses before it replies on its own.
What happens when it needs a human?
Set topics that always go to your team, let customers ask for a person, or let the agent ask a teammate for input when it needs help. Your team can provide the missing context or take over the conversation, with the full thread and Shopify order context.
Will you help us set up the AI agent?
Yes. AI agent setup is included on the Scale plan. Our team helps choose the first topics, configure actions, and test real cases in the playground before rollout.
Is the AI agent included, or charged per resolution?
AI replies and drafts are included in every plan, including Free. The monthly allowance is sized to cover your full conversation volume, and there is no per-resolution fee. If you exceed it, additional replies and drafts cost $0.075 each on paid plans, with a spending cap you control.
Can it reply in different languages?
Yes. The agent detects the language the customer uses and replies in the same language. You can override the response language in your general rules.
Can it answer phone calls?
Voice AI is coming soon. It will use the same instructions and Shopify order context as the agent in your inbox.
Can I use the AI agent for more than one brand?
For now, the AI agent supports one brand per Commslayer account. If you run multiple brands, you’ll need a separate account for each.
Ready to try?
Import your tickets tonight, let the AI agent draft, and cancel Gorgias when it earns it.
- Free plan
- 14 day trial on paid plans
- Cancel anytime
