Changelog
All the latest updates, improvements, and fixes to Commslayer.
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Voice is live
A few months ago I wrote in our Slack, "We need our own native phone," after dealing with paperwork for an integration with another voice vendor. Now we have one.
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New AI agent actions
Many of you want to YOLO your support with the AI agent. So there are now three new AI agent actions:
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Major upgrade: Native customer portal
Hey, Karri here with a summer update!
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Automations can now wait
You've asked for this dozens of times: Automation delays are live.
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Refer a friend, get their first 3 months of billing
Babe, wake up, Commslayer's referral program is finally here! You can now wipe out your Shopify app bill just by referring people to Commslayer.
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Social media comments have a new home
Some awesome upgrades to your social media comments:
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MCP sending, 2FA, and where we're headed
Hey, Karri here. A little update on how we're doing right now + bunch of improvements ( scroll down for those ).
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Changes to the text editor behavior
After dozens of requests to make the text editor (the reply box you write your message in) match Gmail, we rebuilt how it handles line breaks.
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6 new feature updates!
Yo, Karri here after a while. The team shipped six new things this week:
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Why customers contact you, Appstle integration and more
A field where AI fills in why each customer contacted you, with its own reports.
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AI agent disabled on FB and IG comments
As of today, Commslayer's AI agent no longer replies to Facebook and Instagram comments. This covers all accounts.
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New UI: Messing up with your muscle memory
We’re experimenting with new UI, starting with new sidebar and header.
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New drafts, Google Drive sync, new importers and more
Here's a big change on every Commslayer account. Please read through all of this. It changes how you and your team use the app.
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April updates
Hello hello hello, this week in Commslayer land:
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Introducing order editing
Customers can now self-serve edit orders on chat and the checkout thank you page.
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HUGE PRODUCT ANNOUNCEMENT
It’s so big that you’ll need to watch it on X: https://x.com/karri_tweets/status/2037517213293236390?s=20
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Your data, your problem now
We have an API. A bunch of you asked for access to your data for your reporting projects, so here it is. Some of you have already been building production apps on top of it.
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File upload & micromanagers dream come true
Two (and a quarter) update-worthy new Commslayer features this week:
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Edit & create draft orders from the sidebar
A year ago someone told us this was the only thing stopping them from migrating over:
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Summaries and features we forgot to announce
Here’s long list of new features and improvements devs shipped but I was too busy to announce. If a tree falls in the forest and no one is hearing etc. Read to the bottom!
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Spam management
Spam management is now live in your cheap helpdesk that rhymes with player:
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AI agent got training wheels
A lot of you are still skeptical about enabling the AI agent on your inboxes which annoys the heck out of me.
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AI agent can now connect to... everything
AI agent can now talk to any external system during a conversation and let you finally build that overly complex n8n workflow you saw in your Linkedin feed 6 months ago.
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Big update
I can't explain it here. Just watch. See the demo on:
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Download conversation as PDF
Chargeback disputes require evidence. You can now download any conversation as a clean PDF from the Resolve dropdown.
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The 'What Did I Miss?' Update
Less guessing, more knowing. We've added reports, gap tracking, and order context so you can finally see what's going on under the hood.
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Chat widget redesign with Shopify Markets support
We locked our frontend engineer in the basement until he fixed the buggy chat widget. (Just kidding. Mostly.)
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We're raising prices (for new customers)
NOTE: Existing paying customers will get to keep their current pricing. We are not Gorgias.
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App is now fast(er)
Teams in the Philippines and Southeast Asia have been reporting slowdowns for way too long.
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Quality of life updates
Remember yesterday when I told you AI drafts got upgraded? Well, turns out we left some annoying bugs behind 😅 Here's what we fixed:
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AI drafts just got smarter
We upgraded the model and adjusted the tone yesterday. They should be more useful now.
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TikTok Integration, AI Agent Improvements & More
A huge list of new features and fixes in Commslayer. Here are the highlights:
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What we shipped last week
Here’s what we fixed on Commslayer last week……
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This week's improvements
We had a slower week last week, but managed to ship bunch of smaller improvements to the AI agent and to the UI:
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Judge.me reviews now in Beta!
Great news! You can now connect Judge.me , the popular $15/month review app, directly to Commslayer.
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New reports, AI agent got smarter and more!
We previously built Lifetimely, one of the biggest analytics apps for Shopify. So naturally we tried to put zero effort into Commslayer's reporting.
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