Skip to content

Edit & create draft orders from the sidebar

A year ago someone told us this was the only thing stopping them from migrating over:

The year-old feature request this post answers: “Any ideas on when this feature will be live? Its the only thing stopping us from migrating over from Gorgias.”

it’s live today! I’m not even trying to say we were quick or anything with this one.

You can now edit and duplicate orders directly from the conversation sidebar.

The Duplicate order dialog, with options to copy the addresses, reserve inventory, discount the total, and pick a shipping rate

Edit orders:

  • Add or remove products
  • Change quantities
  • Add custom line items (name your own price)
  • Add or update shipping lines
  • Apply discounts to specific line items
  • Update shipping address
  • Edit notes and tags

Duplicate as draft order:

  • Copies all line items and customer info
  • Choose to copy shipping/billing address
  • Apply a discount (fixed or percentage)
  • Set shipping to free, same as original, custom, or let the customer choose
  • Reserve inventory for 24 hours

Sidebar also now shows refund history more clearly:

An order card in the sidebar marked partially refunded and unfulfilled, with its date and total

Order editing is a rabbit hole: We can’t guarantee it’s 100% perfect yet with edge cases, so test it out and let us know if anything breaks. Duplication should be OK as is.

Tell about Commslayer to one friend (exactly one, not two) and help us grow further! No affiliate links available as we run tight margins. We can add a plan where you pay more to pay for your affiliate link?

And as usual, appstore reviews are more than welcome to help us cross Go*rgias in rankings: https://apps.shopify.com/commslayer#modal-show=WriteReviewModal

-Karri/cofounder

Ready to try?

Import your tickets tonight, let the AI agent draft, and cancel your old helpdesk when it earns it.

  • Free plan
  • 14 day trial on paid plans
  • Cancel anytime
App Store 4.9
Shopify brands 3000+
migrated 1500+