New drafts, Google Drive sync, new importers and more
Here’s a big change on every Commslayer account. Please read through all of this. It changes how you and your team use the app.
What’s included:
- New AI drafts system
- Sync knowledge from Google docs/sheets to AI agent
- Richpanel/Freshdesk migration tools
New AI drafts
A top complaint for a long time has been that the AI drafts are not as good as the AI agent and don’t follow the guidance. We’ve then mumbled something about the drafts being a separate “stupid” system from the AI agent, followed up with long architectural descriptions and ensured that the other side left the conversation even more confused.
Our CTO rebuilt the drafts and the editor to use the same system the AI agent uses. We call these “v2 drafts.” If you signed up in the last ~3 weeks, you were likely already on the new drafts. Congrats on never having to experience the old ones.
What you need to know:
- To generate a draft, hit Cmd + J(if you don’t have autogeneration enabled).
- Killer feature: type a short prompt into the text editor (e.g. “we won’t refund”, “ask to send pictures”), hit Cmd + J, and the agent writes a full reply based on your prompt
Here’s the result (you’ll get the idea):
- Want to edit the draft? Type further edits into the modifications field
- There are controls for the amount of “thinking” used for pre-generated drafts. If you generate a draft on the fly, you can control it from the dropdown:
- You can now enable and disable draft autogeneration in **AI Agent -> Drafts.**Please also check your tone setting, it’s a separate setting from the one used for the AI agent:
Google Sheets/Docs sync to knowledge
You can now link files from your Google account to the AI agent’s knowledge. We update the info once per day.
Useful for things like shipping data spreadsheets and SOPs.
Set it up in AI Agent -> Knowledge -> Files
New importers for Richpanel & Freshdesk
We haveimporters ready and waiting for Freshdesk & Richpanel. If you are willing to be a test user, please reply to this email.
Like our recent updates?
We are a small team against giants, self-funded, and we are begging you to leave us a review on the Shopify App Store. Me and my cofounder spent a large chunk of our exit money on building another app to keep providing cheap but not bad tools for ecom merchants. I never intended to do this, but AI happened and G*rgias was an obvious target.
It takes 20 seconds. We will think about you fondly for the rest of the week.
https://apps.shopify.com/commslayer#modal-show=WriteReviewModal
With your recent reviews, we made it to the #1 position for “helpdesk” on the appstore:
Thanks for everyone who left a review 🙏
What’s coming
Some of the stuff we’re cooking:
- Appstle subscriptions integration
- new plan options with usage to enable API/MCP sending
- chat sales agent
- multibrand support for the AI agent’s knowledge/guidances
- native returns & customer portal (more to come)
- UI improvements
-Karri / cofounder
ps.Leave a review →https://apps.shopify.com/commslayer#modal-show=WriteReviewModal
