New home dashboard

The Home page is now a customizable dashboard for admins and managers.

The home dashboard with response time tiles, an AI automated interactions chart, CSAT score and trend, support volume tiles, and the leaderboard

Response and resolution: first response time, resolution time, messages per ticket, escalation rate, one-touch resolution
Customer satisfaction: CSAT score and trend
Support volume: total, backlog, closed, created vs closed
AI and automation: AI-handled vs manual conversations, automation rate
Team: leaderboard, agent performance table, team workload

Leaderboard podiums for top CSAT, fastest response, best one-touch rate, and fastest resolution, above the agent performance table

Pick a date range, compare with the previous period, and filter by inbox, agent, label, or status. Everything on the dashboard is also available through the MCP and API.

Edit mode with the widget gallery open on the Layout category

Admins can edit the layout: drag, resize, add widgets from the gallery, preview with sample data. Available on all plans.

Ready to try?