Order editing in the customer portal
Customers can now manage their orders in your customer portal, right next to your help articles.
Order editing follows the rules you’ve already set for the chat widget and thank-you page. Turn it on in Tools → Customer portal → Order actions.
Included in all plans. No limits on order volume.
Returns are next, and they’re already in the first screenshot because we’re testing them on our own store. Subscription management in the portal is on the to-do after that.
Less tickets means less money for us, but we’ll be just fine.
Also shipped
- Kaching retention discounts: The AI agent can offer a discount before it cancels a subscription. Enable it in AI agent → Actions.
- Store credit from the sidebar: Issue store credit straight from the conversation sidebar. You can also set how many days credit issued by the AI agent stays valid.
- Delivery dates in canned responses: Drop the delivery date into a reply with a variable.
- CSAT conditions in automations: Use the CSAT score as a condition in your rules.
- Priority in views: Filter conversations by priority.
- Bulk resolve without CSAT: Resolve a batch of conversations without sending the survey.
- Voicemail greetings: Pick the voice and accent that match your greeting’s language.
- US phone number porting: Bring your existing US number to Commslayer.
MCP/API updates
- Playground tests return the full conversation and AI activity along with the result.
- Filter conversations by guidance or contact reason.
- Pull CSAT responses along with their written feedback.
