Social media comments have a new home
Some awesome upgrades to your social media comments:
Comments now have their own tab
We spun them out of “All conversations” so they stop cluttering your support inbox. Comments are important, but not that important.
Inside, built-in views like “Needs reply” and “Replied via DM” keep the ones that actually need a reply in front of you. And when an agent answers someone over DM, that’s marked right on the post.
Reply to multiple comments on the same post
Before, every comment meant opening its own conversation and answering one by one. Now you can knock them out from one place. Not perfect yet but already a huge improvement.
Separate reporting for comments
A new comments report with metrics like reply rate. Support managers who love numbers will enjoy this one.
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Have a great rest of the week!
-Karri
ps. We had slowness for a couple of hours in the app yesterday. All sorted now. Thanks for bearing with us!
