Summaries and features we forgot to announce

Here’s long list of new features and improvements devs shipped but I was too busy to announce. If a tree falls in the forest and no one is hearing etc. Read to the bottom!

AI conversation summaries

Karen emailed last Tuesday about a missing package. Then she replied four more times, each angrier than the last. Your colleague Sarah handled the first two, then went on PTO. Now it’s your problem. You open the conversation. 15 messages. You scroll. And scroll. Karen is furious. But about what exactly? The missing package? The replacement order? The coupon code that didn’t work? All three?

The “This is Karen, she’d like to speak to the manager” meme

Now there’s a summary button at the top. You know exactly what Karen wants and what’s already been done:

Works across email, DMs, and chat. Available on all paid plans 💰

Features we forgot to announce….

Today’s feature update is sponsored by Go*gias! The most expensive helpdesk for Shopify stores 💎

Last week I asked for you guys to leave appstore reviews and IT WENT GREAT! Great job folks, we went from 97 → 120 reviews ❤️ Thanks for everyone who left a review.

And if you feel an odd feeling on the left side of your chest, you are either

a) having a stroke

b) blatantly ignored my last week’s ask and didn’t leave a review

I’m not a doctor but try leaving a review and see if it helps:

https://apps.shopify.com/commslayer#modal-show=WriteReviewModal

For any issues (and complaints about offensive jokes), keep hammering me and the team at karri@commslayer.com.

Subscription management for Skio, Loop, and Recharge

Your AI agent can now manage subscriptions across all three platforms. Cancel, pause, reschedule, reactivate, delay orders etc. Actions available depend on the platform.

AI agent also has full access to subscription management, you can enable those actions in the AI agent actions page after installing the integration (settings → integrations).

Block users and delete comments on Facebook and Instagram

Previously you could only hide comments. Now you can block the user and delete the comment entirely. Works on both Facebook and Instagram.

And more:

Email shown instead of placeholder names. Email contacts without a real name show their email address instead of “Crazy-frog93”.
Auto-resolve if you respond from native social apps. Answer from the Instagram or Facebook app and the conversation auto-resolves in Commslayer.
AI agent reads order metafields. If your store uses metafields for custom product info, engraving, or gift messages, the AI agent can reference them when responding to customers.
AI agent searches products by vendor. Guidances referencing specific vendors actually return the right products.
Separate DM signature for the AI agent. Different AI agent’s signature for emails vs DMs.
AI agent stops leaving tickets in pending for no reason. It used to ask “anything else?” and wait. Now it resolves the conversation when the issue is handled.
Settings pages redesigned. Account settings, profile, and integrations have been rebuilt.
Agent role can access AI agent views. Previously limited to admins.
Zendesk, G*rgias, ReAmaze and Help Scout imports are improved. You don’t care about this if you’re already using Commslayer. But your friends on G*rgias might.

Best,

Karri/cofounder