This week's improvements
We had a slower week last week, but managed to ship bunch of smaller improvements to the AI agent and to the UI:
AI agent
Better tracking information: Agent now accurately reads tracking pages instead of guessing shipping dates. Let us know if you spot any issues!
New knowledge
- Payment methods & transaction data is now available to agent
- Product page content now accessible (not just descriptions)
- Draft help articles are included
**Fixed DM message failures:**AI agent’s long messages in DMs were failing to send. Added character limits to prevent this.
Resolved placeholder name issues: Agent consistently uses correct customer names now.
Interface updates
- Conversation list loads automatically as you scroll
- Your tab selection (Mine/Unassigned/All) stays active after browser refresh
- Contact search in playground only shows named contacts
- Sidebar now links directly to Judge.me reviews
Core helpdesk
Canned responses on new conversations: Customer variables now work correctly in new conversations
Email forwarding bug resolved: Fixed duplicate emails caused by both customer and forwarding addresses appearing in To field
