TikTok Integration, AI Agent Improvements & More
A huge list of new features and fixes in Commslayer. Here are the highlights:
TikTok
We now integrate with TikTok for comments management and AI auto-moderation. Give it a try and let us know if you have any feedback!
****AI agent reasoning & activity logs
See why your AI agent did what it did. No more black box. Check the activity notifications to understand why it offered to cancel that order (or why it shouldn’t have)
New testing state for guidance
Stop YOLOing guidance changes to production. Put new guidance in “Testing” state to try it in playground first.
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Improved tone**
AI agent is way more conversational and way less apologetic now
Note: This only affects the AI agent. Drafts use totally different architecture and are still kinda stupid (we’re fixing them next)
Better knowledge search
Agent searches more effectively through your support knowledge, AI training responses, help docs and Shopify pages when looking for policy info
New actions: create order & update marketing consent
AI agent can now:
- Create draft orders and send payment links
- Update marketing consents in Shopify (goodbye “remove me from your list” requests)
We’re still improving how the agent sells, working toward making it proactively create orders when customers text it
Product recommendations from Shopify
Agent is now pulling product recommendations from Shopify when customer has a reference product or is looking at item in chat. This includes both similar and complementary items.
Exclude products from AI recommendations
Add the tag commslayer-exclude to any Shopify product to hide it from the AI agent!
Bug fixes:
- No more placeholder names in drafts
- Fixed annoying 56y timestamp flashing on conversation list
- Gazillion other minor fixes
What we’re working on:
- Continue improving how AI agent sells and how to trigger customers to chat (more soon)
- Major chat widget improvements
- Fix Whatsapp to actually work
- Figuring out why the app is slow in Philippines sometimes
- Refactoring autolabels and labels to just be labels
