April updates

Hello hello hello, this week in Commslayer land:

Order editing on customer accounts

Last time we launched order editing on checkout thank you page and on chat: now editing widget is also available on customer account’s order status page. It’s a no brainer and reduces the number of tickets you’ll get.

Less tickets for the AI (and less $$$ for us) but someone had to do it, so better be us.

Go add it to your theme’s customer accounts in settings -> order editing.

There’s also now inventory control available: order editing checks stock levels before letting customers make changes. You pick whether to check at the order’s fulfillment location or across all locations.

Autolabels are now just labels

Agents were not previously able to remove labels from a convo which caused all kinds of nastiness. Fixing all this was a nasty process but it is now done: when creating a new label, you select if you want ai to automatically apply it

Still don’t understand why we decided to do two separate set of labels instead. Please shout at us when we release stupid slop like this again.

⚠️ Our quest against G*rgias and their pricing model has now been sabotaged by a nasty 1 star review (we fixed the issue and replied to him in 2 mins after first contact but it was a weekend and we just had a baby a day earlier so I failed to monitor the situation…)

if you haven’t left us a review, now is finally the time to do it to help us out! Takes 20 secs from your day:

https://apps.shopify.com/commslayer#modal-show=WriteReviewModal

Thank you 🙏

-Karri / cofounder

Other minor news worthy updates:

• there’s now view indicator to alert when someone else is also checking that same ticket
• if you reply to meta comment via a dm, the original comment is included as context
• tiktok comment threads are now shown as threads
• you can resolve directly from the “Other conversations” modal
• csat delay can now be longer than 24 hours
• agent reports now separate customer replies from internal notes
• email line spacing now finally matches the editor

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Here’s your to do:

• add order editing to your checkout thank you page and customer account’s order status page

• leave a review to the appstore:

  https://apps.shopify.com/commslayer#modal-show=WriteReviewModal