Why customers contact you, Appstle integration and more
A field where AI fills in why each customer contacted you, with its own reports.
Yes yes, we already have autolabels. But many teams were doing this manually and asking for a proper field, so here it is. Autolabels still work fine, but contact reasons are purpose built and prompted for doing one thing and one thing only:
Reasons nest under top-level categories and the AI suggests new ones based on what’s coming in. There’s also neat reporting available:
Go set it up at Settings → Contact reasons.(Only available on Plus as we’ll need to pay the LLM bills)
Appstle Subscriptions integration
If you run subscriptions through Appstle, customer subscription data now shows up in the conversation panel. Same flow as Recharge, Skio, and Loop. The AI agent can also cancel, pause, reschedule, and skip the next order on a subscription.
Connect Appstle in Settings → Integrations
Setup AI agent actions in AI agent → Actions
Richpanel & Freshdesk importers
Richpanel importer is now live alongside Freshdesk importer. If you know any friends who’ve been waiting for these, let them know!
Other incredibly important and notable bug fixes
“No emoji found”
Typing a colon : no longer summons the emoji picker from hell. still works as usual. This might be my favorite update this week…
As usual, I’m asking for reviews!
Write one here if you haven’t and help us make this the Judge.me of support apps (takes 20 secs): https://apps.shopify.com/commslayer#modal-show=WriteReviewModal
Thank you 🙏
- Karri / cofounder
Leave a review →https://apps.shopify.com/commslayer#modal-show=WriteReviewModal
