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Your data, your problem now

We have an API. A bunch of you asked for access to your data for your reporting projects, so here it is. Some of you have already been building production apps on top of it.

What’s included:

  • Integration tokens with scoped permissions
  • Webhooks for real-time event notifications
  • Read access to conversations, contacts, messages, and more
  • Full API documentation
  • You can get the API token from Settings -> Integration tokens

The Add new webhook dialog, with a URL field and checkboxes for the conversation, message, and contact events

Available on Plus plans (give us money so we can hire a CSM to give better support and service).

NOTE: Sending messages isn’t available yet

Why? We need to add usage-based pricing options before we can open up sending via the API and MCP. Without it, there’s nothing stopping custom integrations from bypassing the AI agent quota entirely and just leveraging the free plan and we’d all end up homeless. The team is working on it!

Want to help us out?
Leave a review to the app store, I’m trying to get us ahead of G*rgias in the rankings: https://apps.shopify.com/commslayer#modal-show=WriteReviewModal

Karri at his desk, chin on his fist

And if we have dropped your support case, please let us know via email or chat and tell AI Gary that you want to talk to his manager. Tell him you want to talk to the manager and will leave a bad CSAT if he doesn’t escalate.

Next time we will have a big new feature announcement.

Until next time,

Karri / cofounder

Ready to try?

Import your tickets tonight, let the AI agent draft, and cancel your old helpdesk when it earns it.

  • Free plan
  • 14 day trial on paid plans
  • Cancel anytime
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