Connect Claude or ChatGPT, point it at your past tickets, and it writes your AI agent's guidance. Jacob automates over 90% of his tickets this way.
Brands using the AI agent pay 5-20% of what the same Gorgias plan costs. See what you'd pay
Jacob Verified account.
@jforjacob
Commslayer MCP + Claude
Sh*t literally feels like cheating
I’m pretty confident we can get to resolving 90%+ of tickets with AI with this setup
Interesting as well, our AI agent in Commslayer has a higher CSAT score than any of our real agents
For me, customer service has been where AI has been the most revolutionary and useful in our business
AI automated interactions
91.7%
Automated Manual
Paste this into a new chat
Read this guide: https://docs.commslayer.com/articles/1790768405-build-and-improve-ai-agent-guidance-with-an-ai-assistant Then use my Commslayer connection to walk me through its 6 steps, one at a time. Our past Gorgias tickets are in the Imported inbox. Tell me which step we're on and what you found. Ask before you save, test, turn on, or change anything, and wait for my yes. Warn me first if a test could run a custom action. Work on one topic and about 10 conversations at a time. If our policy isn't clear, ask me. Follow the guide's "Rules and preferences".
Not connected yet? Add the Commslayer plugin to Claude .
Your assistant reads your tickets and tells you which topics the AI agent can take over.
"can you look at commslayer the last 30 days and tell me ... what the most common reasons for her passing tickets onto real agents are..."
For a sharper list:
Use our contact reasons report for the last 30 days. Keep the top 10 reasons, skipping spam, promo emails, auto-replies, and notifications. Check sub-reasons of big topics. For the top 5, read 5 recent conversations my team resolved by hand, one topic at a time. Tell me which the AI agent could handle, whether each needs guidance or just a knowledge article, and which need an action that's off. Don't change anything.
Still on Gorgias? Start from your imported tickets. Imported tickets don't show in reports, so ask your assistant to read them:
Our Gorgias tickets are in the Imported inbox. Read 50 of the most recent ones, skipping spam, promo emails, auto-replies, and notifications, and group them by what the customer wanted. Give me the top 10 reasons with a count and one example each. Tell me which the AI agent could handle, whether each needs guidance or just a knowledge article, and which need an action that's off. Don't change anything.
Your assistant checks that the AI agent can do what the topic needs, like a refund or a subscription change.
List the actions this topic needs, custom ones included, whether each is on, and if its app is connected. Check "Ask a human before running" and discount offers against our policy. Skip reviewing action conditions unless a test shows a problem. Don't change anything.
Your assistant writes the rules your AI agent follows, based on how your team handled the same tickets.
Write guidance for return requests based on how my team handled the conversations you read. If guidance for this exists, improve it as a draft. Run it on email and chat, save it in Testing, and show me what you wrote.
Your assistant replays real customer questions, Gorgias ones included, and compares each answer with your team's reply. Customers see nothing.
Find 10 recent conversations asking to return something, from the Imported inbox if we haven't switched yet, and replay each in the playground using only the customer's first message. Rerun any that don't start. Compare each answer with my team's reply: one line per conversation, the full exchange only for ones that look wrong.
Turn on one guidance at a time so you can see which one moved your numbers.
The tests look good. Turn on the return requests guidance.
Your assistant compares each version of the guidance and finds the conversations that still go to your team.
Check the returns guidance for the last 90 days: conversations, resolution, and handover rate per version, and whether my latest edit has enough data to trust. Then open up to 25 of its conversations from the last 7 days, stopping at 10 handovers. Check knowledge gaps and suggest fixes. Don't change anything yet.
Jacob Verified account.
@jforjacob
For example today here's what I asked claude:
"can you look at commslayer the last 30 days and tell me how many tickets our AI agent resolved, what the most common reasons for her passing tickets onto real agents are and how we could update things to be able to be able to resolve these tickets herself"
It went through looked at all the tickets, made recommendations, updated the AI agent guidance and actions all in like 5 minutes
This will mean our AI agent will be able to resolve around 19,000 more tickets per month alone
ugc weekly
@jaysonmillion
Dude I wish I found about commslayer sooner, Gorgias is a nightmare, and funny thing is I Gorgias is much better than Zendesk. The competition is for the taking man
Eddie Verified account.
@ecomshreddie
i try to be honest where possible. Credit where credit is due it was probably one of the best business decisions we made this year to move to Commslayer.
James Lee Verified account.
@jameshyujinlee
We migrated from Richpanel to CommSlayer.
We are paying 75% less and our CS is working less hours.
Win @commslayercom @karri_tweets
Karri Verified account.
@karri_tweets
introducing: poorpanel
Phil Kyprianou 💀☕ Verified account.
@philkyprianou
@commslayercom is exactly why it is the best replacement for Gorgias at a fraction of the cost. We've been able to operate it from Claude and manage the agents also populate the knowledge base and much more.
Florian Simmendinger Verified account.
@simmenfl
We also use Commslayer. It's great, quickly improving and the value is absurd.
George
@ecom_george
at 56% now with commslayer / claude mcp and even that's been a game changer - really want to push it higher though as have burned through so many bad cs agents this year
Jacob Verified account.
@jforjacob
Best value apps on Shopify without any doubt are:
Judgeme Commslayer Section Store
I don't know how these aren't installed on every single store
Deko
@Dekofromportent
@jforjacob Can’t believe how good commslayer is for how cheap it is
Phil Kyprianou 💀☕ Verified account.
@philkyprianou
It was all fun & games Gorgias for the past 10 years! Now we are moving to @commslayercom with @karri_tweets
Book a demo
Your helpdesk now
Billing
Commslayer AI
Gorgias
Current bill
Pro billed monthly + 1,200 AI interactions at the $1.00 bundle rate ($1.50 past the bundle)
Commslayer
On Commslayer
Plus 3K covers 2,000 conversations and 2,400 AI agent messages
You save
$1,361 a month
2,000 conversations, 4 seats, 60% resolved by AI, month to month. Prices checked October 30, 2026.
Each tool’s bill at the inputs above, lowest first. Every price but Commslayer’s is a starting price.
2,000 conversations, 4 seats, 60% resolved by AI, month to month.
Migrated from Gorgias Uses Loop subscriptions
In two weeks, Rumi reported:
5,199
conversations resolved by AI
72%
lower reported resolution time
Uses Appstle subscriptions
In 30 days, Healthletic reported:
3,271
customer conversations resolved by AI
67%
lower median resolution time
She knows Gorgias inside out from her time as a Gorgias CSM. She'll map your setup to Commslayer and show you what you'd pay.
Migrated from Gorgias
“We were wary to migrate away from Gorgias but Karri and the Commslayer team have been amazing. Onboarding was quick, the tool itself is simple to use and functions well, and issues are resolved with lightning speed. They are one of the most responsive teams we've ever worked with and their commitment to developing the best CX tool out there is evident in all that they do. Make the switch - you won't regret it!”
Larissa Loden United States
Migrated from Gorgias
We have just switched from Gorgias. Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. The AI is light years ahead and the dev work going into this tool is so much faster. Price as well, not comparable. CS wins
Excited to see the future of the platform and to truly leverage AI to reduce stress on myself and the team. Enjoying the helpful support as well!
David Richards Founder, The Strap Tailor
Migrated from Re:amaze Uses Skio subscriptions
We used Re:amaze before and switched to CommSlayer because of the pricing and the AI-forward features. We knew that AI integration into the customer support experience was going to become more and more important. It seemed like Commslayer was leading the way on integrating AI agents into the help desk ticket software at an affordable price.
Currently AI agents are involved in more than 50% of our email tickets and and our CSAT scores have improved. Customers love how fast they can get responses and support to their problems.
Jake Langley Founder, Luma Nutrition
Uses Recharge subscriptions
If you're looking for customer support without getting ripped off, you've found the answer. Commslayer is AI first, has an amazing MCP and is easily trained. We're stoked on them
Bar Bruhis Founder, Boostcous
Book a demo
Yes. Claude, ChatGPT and any assistant that supports remote MCP servers can connect to Commslayer. Claude needs a Pro or Team plan, and ChatGPT needs Plus, Pro or Team.
Not if you set it to ask. In your assistant's connector settings, set the tools that change things to ask each time. Every guidance edit is also saved as a version you can restore.
The free import copies your tickets with their messages and attachments, your contacts, your tags as labels and your macros as saved replies. Imported tickets are read-only history. Your assistant can search them and replay them in tests, but they don't show in reports. Help center articles don't move over, so you rebuild them in Commslayer.
No. MCP is included on every plan, including Free.
Yes. Start free, import your Gorgias tickets and test the AI agent in the playground while Gorgias keeps answering your customers. You pick the day you switch.
Fix the guidance and test the fix on the same conversations. Edits to live guidance save as a draft, and customers get the live version until you publish. You can also require approval before the AI agent sends a reply or takes an action.
Import your Gorgias tickets for free, train your AI agent with Claude and switch when it's ready.
