Every Aircall call in your support inbox
Calls, voicemails and recordings land in one thread per caller, next to their Shopify orders.
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- All plans
One thread per caller, recordings included
A missed call at 6:42, the voicemail a minute later and the callback the next morning stack into one conversation. Each call shows its direction, length and time, and the recording plays right there. Leave a private note so the next person knows how it ended.
Know the order before you call back
Commslayer looks up the caller's number in Shopify, so an unknown number turns into a named customer with an email. Their spend, order count and recent orders sit in the sidebar, the same as on an email ticket.
What Commslayer can do with Aircall
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See calls
TeamAnswered, missed and voicemail, inbound and outbound, with direction, length, date and time.
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Play recordings
TeamCall recordings and voicemails play inside the conversation. Missed calls have no audio.
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See Shopify orders
TeamThe caller is matched by Aircall contact, phone number or email, then looked up in Shopify by phone number.
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Add private notes
TeamLeave context on a call for the rest of the team.
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Assign, label and resolve
TeamCall conversations work like any other ticket.
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Report on calls
TeamInbound, outbound, answered and missed calls, voicemails, average wait and talk time, and a per-agent breakdown in the Voice report.
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Sync contacts
TeamContacts created or updated in Aircall fill in a missing name, email or phone. Existing details are never overwritten.
Which plan do I need?
Any plan. Aircall calls also don't count as billable conversations.
How do I connect Aircall?
In Commslayer, go to Settings > Inboxes > Add inbox > Aircall. Sign in to Aircall, approve access, then name the inbox. Only admins and managers can connect it. Calls show up as they end.
Can my team reply or call back from Commslayer?
No. The Aircall inbox is read-only apart from private notes, and the calls themselves happen in Aircall. If you also run Commslayer Voice, missed Aircall calls get a Call back button that dials through it.
Does the AI agent handle Aircall calls?
No. The AI agent doesn't reply on Aircall conversations, and Aircall calls come in without an AI transcript or summary.
Why won't a recording play?
Recordings stay in Aircall and stream from there, so the call has to be recorded in Aircall and the connection has to be working. If it expires, the inbox shows a reconnect banner and admins get an email.
What doesn't come over from Aircall?
Aircall SMS, call transcripts, AI summaries, tags and comments. Only the call details and the audio come through.
Connect Commslayer and Aircall
Sign in to Aircall once. Calls, voicemails and recordings start showing up in Commslayer.
- Free plan
- 14 day trial on paid plans
- Cancel anytime
