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Skip and reschedule Appstle orders with AI

The AI agent skips or moves the next order on request. Your team resumes paused subscriptions from the sidebar.

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  • Subscriptions
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appstle.com

Skips the next order or moves it to a later date

A customer wants to skip one delivery, and the AI skips the next order. Someone else is away for a few weeks, and it moves the next billing date to after they're back. It can also pause an active subscription.

Example customer conversation the AI agent resolves end to end.

Pauses or cancels once it knows who is asking

One customer emails to pause and the AI puts the subscription on hold. Another confirms they are leaving and gives a reason, and the AI cancels and records it. Email senders are matched to their Appstle customer automatically. On chat and WhatsApp the AI checks email and ZIP code first.

Example customer conversation the AI agent resolves end to end.

Every Appstle subscription next to the ticket

Status, products, price, billing frequency and next charge date sit in the sidebar, with a list of upcoming and past charges and a link to the contract in Appstle. Your team can pause, resume, skip, reschedule or cancel from there, and the same card shows on the contact profile.

What Commslayer can do in Appstle Subscriptions

  • See subscriptions

    Team AI agent

    Status, products and next billing date, matched by email. Your team also sees price, frequency, upcoming and past charges, and a link to Appstle.

  • Verify the customer

    AI agent

    Email senders are matched to their Appstle customer automatically. On chat, WhatsApp and social DMs, the AI checks email and ZIP code against the shipping address.

  • Pause

    Team AI agent

    Puts an active subscription on hold. The AI won't pause one that is already paused.

  • Skip

    Team AI agent

    Skips the next upcoming order.

  • Reschedule

    Team AI agent

    Moves the next billing date to a new date in the future.

  • Cancel

    Team AI agent

    Needs a reason. Your team can cancel active or paused subscriptions. The AI cancels active ones after the customer confirms.

  • Resume

    Team

    Turns a paused subscription back on.

  • Change frequency

    Team

    Bill every so many days, weeks, months or years. Needs a paid Appstle plan.

Frequently asked questions

How Appstle Subscriptions works inside Commslayer.

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Which plan do I need?

Any plan.

How do I connect Appstle?

In Commslayer, go to Settings > Integrations > Appstle, click Connect and pick your Shopify store. Then approve the request in the Appstle app in your Shopify admin, under Partner connections. There is no API key to paste.

What can't the AI agent do?

It can't resume a paused subscription or change billing frequency, so those stay with your team. It also doesn't make retention offers for Appstle. All four AI actions start switched off. Turn each one on under AI agent > Actions and add conditions if you want them.

Who on my team can change subscriptions?

Admins, plus agents allowed to refund and edit orders, get the action buttons. Everyone else can see subscriptions but not change them.

What can't the integration change?

Products, quantities, variants, shipping address and discounts. Make those edits in Appstle. Only Appstle Subscriptions data comes through, not memberships, loyalty or bundles, and each Commslayer account connects one Appstle store.

Connect Commslayer and Appstle Subscriptions

Approve one connection request in Appstle, then switch on the AI actions you want.

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