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Answer Instagram DMs with AI

The AI agent replies to DMs on its own. Your team handles comments from a separate inbox.

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The AI agent answers your DMs

A customer asks if a product is back in stock, or how long shipping to Canada takes. The AI agent answers in the DM, and it can track an order (after checking the customer owns it) or hand the chat to your team.

Example customer conversation the AI agent resolves end to end.

Spam hidden, lone emojis set aside

On Plus and up, the AI reads each comment with the post caption. It hides profanity, spam, links and marketplace plugs, and skips drafting a reply to low-value comments like a lone emoji.

Move order questions into DMs

Someone asks under a post where their order is. Answer in a DM instead, and the comment gets a Replied via DM badge that links to the new conversation.

What Commslayer can do with Instagram

  • See DMs

    Team AI agent

    Text, images, video, voice notes, files and shared posts, plus replies to your stories and mentions of your account in theirs.

  • Answer DMs

    Team AI agent

    The AI replies on its own. Your team sends text plus one image, audio clip, video or file, and replies sent from the Instagram app show up in the thread too.

  • See comments

    Team AI agent

    Comments and replies on your posts and ads, each shown with the post it belongs to.

  • Draft comment replies

    AI agent

    Paid plans get an AI draft on new comments for a teammate to send.

  • Reply to comments

    Team

    Publicly under the comment, text only, or privately by DM.

  • Hide and unhide comments

    Team AI agent

    By hand on any plan. Automatically by AI or your own keywords on Plus and up.

  • Delete comments

    Team

    Removes the comment from Instagram.

Frequently asked questions

How Instagram works inside Commslayer.

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Which plan do I need?

Any plan, including Free. Comments are unlimited on every plan. AI drafts need a paid plan, and AI comment moderation needs Plus and up.

How do I connect Instagram?

Your Instagram professional account needs to be linked to a Facebook Page. In Commslayer, go to Settings > Inboxes > Add inbox, pick Meta comments & DMs and log in with Facebook. Approve the permissions, pick that Page and create the inbox. You get two inboxes, one for DMs and one for comments.

How long do we have to answer a DM?

Your team can reply up to 7 days after the customer's last message. AI and automated replies follow Instagram's 24-hour window.

What can't the integration do?

Bring in DMs or comments from before you connect, like comments, add attachments to public comment replies, or show stickers and reel shares.

Connect Commslayer and Instagram

Link the Facebook Page behind your Instagram account to bring DMs and comments in.

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