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Commslayer

Answer Messenger chats with AI

The AI agent replies to customers who message your Facebook Page. Your team picks up whatever it hands over.

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Checks who owns the order before changing it

Before the AI agent tracks, edits or cancels an order, it checks the customer owns it and can email them a code to confirm. Replies follow the social media tone you set.

Example customer conversation the AI agent resolves end to end.

Reply to a Facebook comment in Messenger

Reply via DM from the comment thread and your answer goes to the commenter's Messenger. The comment is marked as answered by DM. If they write back, the chat opens with your reply and the comment it came from.

What Commslayer can do with Messenger

  • Reply to chats

    Team AI agent

    The AI replies on its own. Your team writes plain text up to 1,000 characters, with one image, video, audio clip or file per message.

  • Hand over

    AI agent

    Passes the chat to a person, with a private note, a label or an assignee.

  • Draft replies

    AI agent

    Writes a draft on Messenger conversations for your team to review and send.

  • Reply via DM

    Team

    Answers a Facebook comment privately in Messenger.

  • Reply late

    Team

    Up to 7 days after the customer's last message. After that, a banner explains Meta's limit.

  • Catch replies sent elsewhere

    Team

    Messages sent from the Page in Messenger, Business Suite or the Facebook app show up in the thread. Turn on auto-resolve to close the chat when that happens.

Frequently asked questions

How Messenger works inside Commslayer.

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Which plan do I need?

Any plan. Messenger chats count toward your billable conversations, the same as email. Facebook comments don't.

How do I connect Messenger?

Go to Settings > Inboxes > Add inbox and pick Meta comments & DMs. Log in with Facebook, choose your Page, name the inbox and click Create inbox. You get a DM inbox for Messenger, which also takes DMs from an Instagram account linked to the Page, plus a comments inbox. Meta may ask for the Page to be managed in Business Manager.

Do my old Messenger chats come over?

No. Only messages that arrive after you connect show up in Commslayer.

Can I message a customer first?

No. Commslayer answers chats the customer started. Your team can reply for up to 7 days after their last message, and AI replies follow Meta's 24-hour window.

Connect Commslayer and Messenger

One Facebook login brings your Page's Messenger chats into Commslayer.

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