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Commslayer

Handle Skio subscription changes with AI

The AI agent pauses or reschedules when a subscriber asks. Your team resumes and reactivates from the sidebar.

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  • Subscriptions
  • All plans
skio.com

Pauses, moves or cancels when a subscriber asks

A subscriber wants their next box after the 1st, and the AI moves the next billing date there. If they want to stop, it asks for a reason and cancels once they confirm. It can also pause an active subscription with no end date.

Example customer conversation the AI agent resolves end to end.

Skio subscriptions beside every conversation

Each card shows the status, product lines with prices, total, billing frequency and next charge date, plus a link to open it in Skio. Admins and agents allowed to refund and edit orders also get buttons to pause, resume, reschedule, cancel or reactivate. Every AI change is logged as a note on the conversation.

What Commslayer can do in Skio

  • See subscriptions

    Team AI agent

    Matched to the contact by exact email. The AI works with active subscriptions. Your team sees every status, on the conversation and the contact's page.

  • Pause

    Team AI agent

    Puts an active subscription on hold with no end date.

  • Reschedule

    Team AI agent

    Moves the next billing date of an active subscription to a future date.

  • Cancel

    Team AI agent

    The AI asks for a reason and a clear yes first.

  • Resume

    Team

    Restarts a paused subscription.

  • Reactivate

    Team

    Brings back a cancelled subscription on a next billing date you pick.

Frequently asked questions

How Skio works inside Commslayer.

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Which plan do I need?

Any plan, including Free.

How do I connect Skio?

In Skio, go to Account > API, name the key (for example "Commslayer") and click Generate API key. Paste it into Commslayer under Settings > Integrations > Skio, and Commslayer checks it before saving. Then choose which of the three AI actions to switch on under AI agent > Actions.

Can the AI agent resume or reactivate a subscription?

No. The AI pauses, reschedules and cancels active subscriptions. Your team resumes paused ones and reactivates cancelled ones from the sidebar.

Who on my team can change subscriptions?

Admins, plus agents allowed to refund and edit orders. Other agents see the same cards without the buttons.

What isn't supported?

Skipping an order, changing the billing frequency, swapping products, changing quantities and editing addresses. Do those in Skio. Each Commslayer account connects to one Skio store.

Connect Commslayer and Skio

Paste one Skio API key, then pick which AI actions go live.

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